Gfacility
Gfacility is a cloud platform that brings IT, facility, and workplace service management together for enterprise teams.
What Gfacility is
Gfacility is a cloud platform that brings IT, facility, and workplace service management together for enterprise teams. It gives service teams a shared catalogue, backlog, and cross-domain dashboard. IT functions include incident, change, and problem management, CMDB asset management, time tracking, workflow automation, request fulfilment, and analytics. Facility tools cover helpdesk requests, work orders, assets, inspections, maintenance planning, vendors and contracts, and fleet management. Workplace features include room and desk booking, room signage, visitor management, catering, and workplace insights. Its AI can classify, enrich, and route requests, and may resolve level-1 tickets when safe. The maker says automatic resolution is limited to high-confidence cases with reversible actions, which are logged and can be reversed from an audit view. Gfacility states that customer data is not used to train shared models and is stored in EU regions by default. It also states that the platform is ISO 27001 certified and GDPR compliant, with EU data residency, encryption, SSO, SCIM, and record-level access controls. A 30-day trial provides access to selected modules and personal onboarding without requiring a credit card.
Good
- Combines IT, facility, and workplace service management
- Provides a shared catalogue and backlog
- AI can classify, enrich, and route requests
- Offers a 30-day trial without a credit card
- Native Microsoft and Google integrations
Watch out
- No free plan
- Pricing is available on request
- AI agents are priced separately
- Trial access covers selected modules
Who it suits
Gfacility suits IT, facility, and workplace teams seeking shared service operations. The maker presents it for sectors including healthcare, education, government, financial services, manufacturing, technology, real estate, and retail.
Verdict
Gfacility combines service workflows across IT, facilities, and workplaces, with AI-assisted request handling and a 30-day trial. Pricing is not published as a numeric amount, and AI agents are priced separately.
Plans and prices
From Gfacility's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| 30-day free trial | Free | No credit card required · Full access to selected modules · Personal onboarding session |
The facts
Each one read from Gfacility's own pages, with the date it was checked.
What it does
- AI
- Gfacility says its AI can classify, enrich and route requests, and can close level-1 tickets without human involvement where safe.checked 7 Oct 2026
- AI controls
- The maker says AI auto-resolves only when confidence is high and the action is reversible, and that actions are logged and reversible from an audit view.checked 5 Oct 2026
- AI data handling
- The maker says customer data is not used to train or fine-tune AI models and AI actions are recorded in an audit trail.checked 7 Oct 2026
- AI triage
- Its AI triage classifies, enriches and routes requests, and the maker says it can self-resolve level-1 tickets when safe.checked 5 Oct 2026
- Facility features
- Facility features include a helpdesk, work orders, asset management, inspections, maintenance planning, vendor and contract management, and fleet management.checked 7 Oct 2026
- Integrations
- The maker describes native Microsoft Teams and Outlook support, Microsoft 365 and Google Workspace integrations, and an API for custom integrations.checked 7 Oct 2026
- Intended users
- The site identifies facility managers, IT and service managers, workplace and office managers, operations leaders, CIOs, HR, finance, reception teams and service providers among its intended roles.checked 7 Oct 2026
- IT features
- Its IT service management features include incident, change and problem management, asset management, knowledge base, time tracking and workflow automation.checked 7 Oct 2026
- Pricing
- The maker describes pricing as per user with no module add-ons, and says AI agents are priced separately; it does not state numeric prices on the opened page.checked 7 Oct 2026
- Product
- Gfacility describes itself as an AI-native enterprise service management platform for IT, Facility and Workplace teams.checked 7 Oct 2026
- Product scope
- Gfacility unifies IT, Facility and Workplace service management on one AI-native enterprise service management platform.checked 5 Oct 2026
- Security
- Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency and encryption at rest and in transit.checked 7 Oct 2026
- Shared service operations
- The platform brings service teams together with one service catalogue, shared backlog and cross-domain dashboard.checked 7 Oct 2026
- Support
- The help center lists 116 articles across 26 categories, including support, configuration, integrations and user guides.checked 7 Oct 2026
- Workplace features
- Workplace features include room and desk booking, room signage, visitor management, catering, hybrid scheduling and space planning.checked 7 Oct 2026
The company
- Company
- The contact page identifies the company as Gfacility Projects B.V. and gives its address as Druivenstraat 47, 4816 KB Breda, Netherlands.checked 5 Oct 2026
Where it runs
- Mobile app
- The mobile application supports creating and editing tickets and is listed in the app store under the name Gfacility.checked 7 Oct 2026
Money
- Trial
- The homepage offers a 30-day trial with no credit card required, full access to selected modules and a personal onboarding session.checked 5 Oct 2026
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