EasyVista Service Manager
EasyVista Service Manager is an IT service management platform for connecting service desk and operations work.
What EasyVista Service Manager is
EasyVista Service Manager is an IT service management platform for connecting service desk and operations work. It brings incidents, requests, changes, assets, and workflows together, with tools for problem management, knowledge, service portfolios, and change and release management. EasyVista describes native AI-driven automation to help identify and resolve issues before they affect the business. Editions also include HR and facilities case management for organizations extending service processes beyond IT. Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. The product is positioned for enterprise-scale operations and is available for hosted or SaaS use and on-premise deployment. For hosted software, the stated minimum availability is 99.9%; routine support is available 24 hours a day, seven days a week by ticket or email through the support website. Pricing is on request, with no free plan. Use is limited to the concurrent Managing Users specified in the customer’s Order Form.
Good
- Unifies incidents, requests, changes, assets, and workflows.
- Includes HR and facilities case management editions.
- Supports hosted, SaaS, and on-premise deployment.
- Routine support is available 24/7 by ticket or email.
- Lists integrations with Teams, Slack, SAP, and others.
Watch out
- No free plan is listed.
- Pricing requires a quote.
- Use is limited by concurrent Managing Users in the Order Form.
Who it suits
It suits enterprises coordinating IT service operations, including organizations in manufacturing, education, public sector, financial services, and healthcare. It may also fit teams extending service management to HR or facilities.
Verdict
EasyVista Service Manager combines core ITSM functions with operations, automation, and optional HR and facilities case management. Organizations should request pricing and confirm that the concurrent-user limit fits their intended use.
Plans and prices
From EasyVista Service Manager's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard Edition | Priced on request | For getting started · 1 chatbot · 2 Service Apps · 10GB document storage |
| Professional Edition | Priced on request | ITSM & ITOM for large organization · 2 Service Bots · 2 chatbots · 4 Service Apps · 20GB document storage |
| Enterprise Edition | Priced on request | End-to-end service experiences for enterprises · Unlimited Service Bots, chatbots, and Service Apps · 50GB document storage |
The facts
Each one read from EasyVista Service Manager's own pages, with the date it was checked.
What it does
- Automation and AI
- EasyVista describes native AI-driven automation to help identify and resolve issues before they affect the business.checked 7 Oct 2026
- Core ITSM
- The product supports incident, problem, service request, knowledge, service portfolio, and change and release management.checked 7 Oct 2026
- Deployment
- Service Manager licensing terms describe hosted or SaaS use and on-premise use.checked 7 Oct 2026
- Enterprise service management
- The editions include HR case management and facilities case management.checked 7 Oct 2026
- Hosting availability
- For hosted software, the terms state minimum availability of 99.9%.checked 7 Oct 2026
- Integrations
- Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer.checked 7 Oct 2026
- Intended customers
- The product is positioned for enterprise-scale IT service operations, and the maker highlights solutions for manufacturing, education, public sector, financial services, and healthcare.checked 7 Oct 2026
- Limits
- The product may only be used by the number of concurrent Managing Users specified in the customer’s Order Form.checked 7 Oct 2026
- Pricing
- The maker directs prospective customers to request a quote for pricing information.checked 7 Oct 2026
- Purpose
- EV Service Manager is an AI-enhanced ITSM platform connecting service desk and operations for automation and proactive service delivery.checked 7 Oct 2026
- Security
- EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest.checked 7 Oct 2026
- Support
- The terms state that routine support is accessible 24 hours a day, 7 days a week, through the support website by ticket or email.checked 7 Oct 2026
- Unified operations
- It brings incidents, requests, changes, assets, and workflows together on one platform.checked 7 Oct 2026
The company
- Headquarters
- Noisy-le-Grand, Francechecked 28 Sep 2026
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