EasyVista Service Manager
5.7#22 in enterprise service management softwareWebSelf-hosted
VisitEasyVista Service Manager vs Jira
What both publish
| Fact | EasyVista Service Manager | Jira |
|---|---|---|
| Automation and AI | EasyVista describes native AI-driven automation to help identify and resolve issues before they affect the business. | Rovo AI can create custom automations, keep status up to date, identify risks, and surface trends from work items. |
| Headquarters | Noisy-le-Grand, France | Sydney, Australia and San Francisco, California |
| Integrations | Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security | EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest. | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. |
| Support | The terms state that routine support is accessible 24 hours a day, 7 days a week, through the support website by ticket or email. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
EasyVista Service Manager plans
- Standard EditionPriced on request
- Professional EditionPriced on request
- Enterprise EditionPriced on request
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Pick EasyVista Service Manager if…
It suits enterprises coordinating IT service operations, including organizations in manufacturing, education, public sector, financial services, and healthcare. It may also fit teams extending service management to HR or facilities.
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling