18.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
Best AI IT Service Desk Software in 2026
AI IT service desk software is intended to help teams handle employee requests and IT service work. Compare AI knowledge answers and ticket triage with request channels, the employee service portal, workflow approvals, and SLA management. IT asset management adds another capability to consider, while free-plan availability and paid-from pricing help with cost comparisons. Desk Support Monkey, FreeITSM, and GudDesk…
28.0
AndroidiOSWeb
38.0
Open sourceWebAPILinux
- 4
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 5
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting.
AndroidiOSWebAPI7.9From £33 a month - 6
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 7
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 8
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 9
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.
Free planOpen sourceWebAPIExtensionLinux7.7Free plan - 10
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 11
Zendesk Employee Service
Zendesk Employee Service is an AI-powered platform for internal support across IT, HR, and other employee-facing teams.
AndroidiOSWebAPI7.1From $29 a month - 12
Desk Support Monkey
Desk Support Monkey manages company hardware operations through service requests, asset records, procurement, maintenance, shipping, and scheduling.
Free planWebAPISelf-hosted6.6From €49 a month - 13
GudDesk
GudDesk is an open-source customer messaging platform with live chat, a shared inbox, a knowledge base, AI agents, and workflow automation.
Free planWebAPISelf-hosted6.6From $29 a month - 14
Atomicwork
Atomicwork is a web-based IT service management and enterprise service management platform built around AI Coworkers, with IT teams governing their work.
Web6.5 - 15
Moveworks
Moveworks is an enterprise AI platform that joins knowledge search with workflow automation across business systems.
AndroidiOSWebAPI6.4 - 16
Nova-Suite
Nova-Suite is an open-source IT Service Management platform for handling incidents, configuration data, changes, and service-level agreements.
Free planWebAPISelf-hosted6.3Free plan - 17
Console
Console is a web-based IT service management platform for handling employee requests, access, workflows, and assets.
Web6.2 - 18
Aisera AI Agent Studio
Aisera AI Agent Studio is a platform for designing and coordinating enterprise AI agents that take actions across systems.
WebAPISelf-hosted6.1 - 19
Tessio
Free planWebSelf-hosted6.0Free plan - 20
Serviceaide Intelligent Service Management
Serviceaide Intelligent Service Management (ISM) is a service management suite for enterprise IT and business service desks.
WebSelf-hosted5.9From $1,800 a month - 21
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 22
EasyVista Service Manager
EasyVista Service Manager is an IT service management platform for connecting service desk and operations work.
WebSelf-hosted5.7 - 23
Giva Help Desk
AndroidiOSWeb5.4