Nova-Suite

Summary

Nova-Suite is an open-source IT Service Management platform for handling incidents, configuration data, changes, and service-level agreements. Its service catalogue lets end users submit requests, follow their status, and find knowledge articles. A contextual assistant can recommend articles, help create incidents, and autofill forms. Teams can classify, prioritize, and route incidents, set escalation policies, and receive predictions of SLA breaches. The CMDB supports configurable classes, attributes, and relationships, with visibility into impacts; change management includes CAB approvals and planning windows. Reporting offers dashboards and team workload views, with CSV export and BI access through the API. Nova-Suite supports REST API access, scheduled data imports, and OIDC single sign-on as well as local authentication. It can be self-hosted with Docker or Kubernetes, or deployed as managed cloud. The free Standard plan is 0.00 USD per free and includes a self-hosted full feature set and community support. Commercial private-source licensing is custom-priced.

Who it is for

It suits small IT teams and larger organizations seeking incident, CMDB, and change-management tools. Its self-hosted option may suit teams that want to run the platform on their own infrastructure.

Compared on IT SLA management software

Free plan

Yesnova-suite.io

Facts

Product

Nova-Suite is an open-source IT Service Management platform for incident management, CMDB, and SLA enforcement.nova-suite.io · 2 Oct 2026

Self-service

Its service catalogue lets end users submit requests, check status, and browse knowledge articles.nova-suite.io · 2 Oct 2026

AI assistant

The contextual assistant supports knowledge-article recommendations, incident creation, and form autofill for end users and fulfillers.nova-suite.io · 2 Oct 2026

Reporting

Reporting includes dashboards and team workload views, with CSV export and BI access through the API.nova-suite.io · 2 Oct 2026

Incident and SLA features

Teams can classify, prioritize, and route incidents, configure escalation policies, and receive real-time SLA breach predictions.nova-suite.io · 2 Oct 2026

CMDB and changes

The CMDB supports customizable CI classes, attributes, relationships, and impact visibility, while change management includes CAB approvals and planning windows.nova-suite.io · 2 Oct 2026

Integrations

The platform provides REST API access with Swagger documentation and supports scheduled data-source imports.nova-suite.io · 2 Oct 2026

Deployment

Nova-Suite can run on user infrastructure with Docker or Kubernetes, or be deployed as managed cloud.nova-suite.io · 2 Oct 2026

Security

The site says PostgreSQL Row-Level Security enforces tenant boundaries and that role controls and audit logs track actions.nova-suite.io · 2 Oct 2026

Authentication

Nova-Suite supports local authentication and OIDC single sign-on, including Google and Microsoft Entra ID.nova-suite.io · 2 Oct 2026

Privacy

The site says it complies with Switzerland’s nFADP/nDSG and does not use cookies, tracking pixels, or third-party analytics.nova-suite.io · 2 Oct 2026

Support

Bug reports and feature requests go through GitHub issues; licensing or deployment guidance is available through the site contact form.nova-suite.io · 2 Oct 2026

Who it is for

The site presents Nova-Suite for small IT teams and larger rollouts, with a self-hosted option and commercial licensing for private modifications.nova-suite.io · 2 Oct 2026

Company

Headquarters

Bülach, Switzerlandnova-suite.io · 23 Sept 2026

Where it ranks on Everything Xiaomi

• Best IT SLA Management Software in 2026#7 of 50
• Best IT Change Management Software in 2026#5 of 43
• Best AI IT Service Desk Software in 2026#5 of 22

Sources

• nova-suite.io· checked 2 Oct 2026