iSupport Service Desk
- Android app
- Yes
- Free plan
- Trial only
- Runs on
- Android, iOS, self-hosted, Web
Summary
iSupport Service Desk is service-management software that automates work across incidents, problems, changes, knowledge, assets, customers, approvals, and surveys. Its Service Desk Edition includes incident, problem, and change management, plus service contracts, a configuration management database (CMDB), service-level agreements, purchasing, and a service catalog. Incidents can arrive through email, direct entry, scheduled intake, social media, mobile clients, or mySupport portals. Administrators can tailor forms, workflows, integrations, and business rules. The included mySupport self-service offering provides chat, forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting; its branded portals and end users have no additional charge. Reporting includes custom report building and scheduled PDF, Excel, and Word reports. The software is available as hosted or on-premise, with mobile access through an HTML5 interface. It supports role-based permissions and audit history. Pricing is on request, and a free trial is available.
Who it is for
It suits organizations in manufacturing, education, government, communications, technology, and professional services that need configurable service management. Teams seeking self-service portals and multiple incident intake routes may also find its listed capabilities relevant.
What is good
- mySupport is included with every iSupport license.
- Unlimited branded portals and end users have no extra cost.
- Incidents can come from email, social media, and mobile clients.
- Supports approval workflows, change calendars, and audit trails.
- Offered hosted or on-premise.
What to know first
- Pricing is available only on request.
- Phone and email support runs Monday through Friday.
- No additional drawback is specified in the listed facts.
Verdict
iSupport Service Desk covers a broad range of service management work and provides several intake and self-service options. Consider it if configurable workflows and hosted or on-premise deployment matter to your organization; pricing requires an inquiry.
iSupport Service Desk plans and pricing
All plansCompared on IT change management software
- Approval workflows
- Yesisupport.com
- Change calendar
- Yesisupport.com
- Emergency changes
- Yesisupport.com
- Change audit trail
- Yesisupport.com
- CMDB linking
- Yesisupport.com
Facts
- Core purpose
- iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions.isupport.com · 30 Sept 2026
- Customization
- Administrators can configure custom forms, workflows, integrations, and complex business rules.isupport.com · 30 Sept 2026
- Service management
- The Service Desk Edition includes incident, problem, and change management, service contracts, CMDB, SLAs, purchasing, and a service catalog.isupport.com · 30 Sept 2026
- Incident intake
- Incidents can be created from email, direct entry, scheduling, social media, mobile clients, and mySupport portals.isupport.com · 30 Sept 2026
- Self service
- mySupport provides chat, discussion forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting.isupport.com · 30 Sept 2026
- mySupport licensing
- mySupport is included free with every iSupport license, with unlimited custom branded portals and end users at no additional cost.isupport.com · 30 Sept 2026
- Reporting
- Reporting includes drag-and-drop report building, scheduled PDF, Excel, and Word reports, charts, graphs, and Excel export.isupport.com · 30 Sept 2026
- Integrations
- iSupport supports webhooks, a bi-directional API, Active Directory, LDAP, Bomgar, Citrix GoToAssist, Microsoft Outlook Calendar, Google Calendar, and third-party reporting tools.isupport.com · 30 Sept 2026
- Asset tracking
- iSupport scans networks and does not charge based on the number of monitored assets, whether there are 200 or 200,000 assets.isupport.com · 30 Sept 2026
- Deployment
- iSupport help desk software is available on-premise or hosted.isupport.com · 30 Sept 2026
- Mobile access
- iSupport can be accessed on tablets, smartphones including iPhone and Android, and WAP phones through an HTML5 interface.isupport.com · 30 Sept 2026
- Security controls
- The product supports custom role-based permissions, full audit history, and portal security controls.isupport.com · 30 Sept 2026
- Support
- Technical support is available by phone or email Monday through Friday from 6:00 AM to 5:00 PM, and deployment consulting is provided remotely by systems engineers.isupport.com · 30 Sept 2026
- Target users
- iSupport serves organizations in manufacturing, education, government, communications, technology, and professional services.isupport.com · 30 Sept 2026
Company
- Founded
- 1992isupport.com · 28 Sept 2026
- Headquarters
- Washington State, United Statesisupport.com · 28 Sept 2026
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Sources
- isupport.com/products/service-desk-software/· checked 30 Sept 2026
- isupport.com/products/api-integrations/· checked 30 Sept 2026
- isupport.com/products/· checked 30 Sept 2026
- isupport.com/products/Service-Desk-Edition/· checked 30 Sept 2026
- isupport.com/support/· checked 30 Sept 2026
- isupport.com/company/· checked 30 Sept 2026