iSupport Service Desk
7.0#16 in it change management softwareAndroidiOSWebAPI
VisitiSupport Service Desk vs Jira
What both publish
| Fact | iSupport Service Desk | Jira |
|---|---|---|
| Founded | 1992 | 2002 |
| Headquarters | Washington State, United States | Sydney, Australia and San Francisco, California |
| Integrations | Documented integrations include Active Directory, LDAP, Bomgar, Citrix GoToAssist, Outlook Calendar, Google Calendar, Twitter and third-party reporting tools. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security controls | The product supports custom role-based permissions, full audit history, and portal security controls. | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. |
iSupport Service Desk plans
- Incident ManagementPriced on request
- Service DeskPriced on request
- Service Desk EditionPriced on request
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Pick iSupport Service Desk if…
It suits organizations in manufacturing, education, government, communications, technology, and professional services that need configurable service management. Teams seeking self-service portals and multiple incident intake routes may also find its listed capabilities relevant.
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling