HaloITSM
HaloITSM is a service management platform for IT teams and departments such as HR, Facilities, Finance and Legal, all under one platform and licence.
What HaloITSM is
HaloITSM is a service management platform for IT teams and departments such as HR, Facilities, Finance and Legal, all under one platform and licence. Its ITSM processes cover incidents, service requests, changes, problems, knowledge, service levels and asset management, alongside a CMDB. Administrators can use a visual no-code workflow engine to configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and set up with catalogues, knowledge content and request forms. Halo says its licence includes AI features for ticket triage, classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in its per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo says its cloud applications run on AWS in London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney. Its pricing note starts at £66/user/mo (annual), with a 30-day trial. The standard licence is per agent; end users and portal customers are free, and pricing does not depend on tickets or data volume.
Good
- Supports IT and non-IT departments
- Visual no-code workflow configuration
- Mobile-responsive, configurable self-service portal
- AI tools are included in the licence
- More than 250 native integrations included in per-agent price
Watch out
- No free plan is listed
- Standard licence requires an onboarding package at bespoke cost
- Listed starting price is £66/user/mo on an annual term
Who it suits
HaloITSM suits organizations managing service requests across IT and other departments. Its workflows, self-service portal and asset management may be useful to teams coordinating support across departments.
Verdict
HaloITSM brings service processes, workflows, self-service and integrations into one platform. Its per-agent pricing and bespoke onboarding cost are worth considering alongside the listed trial.
Plans and prices
From HaloITSM's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Halo Enterprise Package | — | Unlimited licences · Funded implementation · For large organisations · Annually |
| Standard Halo licence | Priced on request | All features, modules and integrations included · Onboarding package required at bespoke cost · Monthly or annually; per agent |
The facts
Each one read from HaloITSM's own pages, with the date it was checked.
What it does
- AI
- Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent.checked 30 Sep 2026
- API
- Halo’s product pages describe API integration, and its security page includes SaaS applications and APIs in the platform scope.checked 30 Sep 2026
- Automation
- Administrators can configure routing, approvals, notifications, escalations and cross-team handoffs using a visual no-code workflow engine.checked 30 Sep 2026
- Deployment
- Halo’s security page covers both cloud-hosted infrastructure and on-premise customer deployments.checked 30 Sep 2026
- Hosting
- Halo says its cloud applications are deployed in AWS and identifies six regions: London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney.checked 30 Sep 2026
- Integrations
- Halo advertises more than 250 native integrations and says integrations are included in its per-agent price.checked 30 Sep 2026
- ITSM features
- Its ITSM processes include incident, service request, change, problem, knowledge, service level and asset management, plus CMDB.checked 30 Sep 2026
- Pricing limits
- The standard licence is priced by agent count; Halo says end users and customers accessing the portal are free and pricing does not depend on tickets or data volume.checked 30 Sep 2026
- Security compliance
- Halo states that Halo Service Solutions has completed Cyber Essentials and is SOC 2 Type 2 and ISO 27001 compliant.checked 30 Sep 2026
- Self-service
- The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms.checked 30 Sep 2026
- Service management
- Halo provides service management for IT and other departments, including HR, Facilities, Finance and Legal, within one platform and licence.checked 30 Sep 2026
- Support resources
- Halo links to its Guides, Halo University and Halo Community as learning and support resources.checked 30 Sep 2026
The company
- Company
- Halo describes itself as a UK-based software company founded and based in Suffolk.checked 30 Sep 2026
- Headquarters
- Ipswich, Suffolk, United Kingdomchecked 28 Sep 2026
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