Tessio
The facts below are what the maker publishes about Tessio, checked and dated. Our editors have not written about it yet.
Plans and prices
From Tessio's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Community | Free | 5 admin/agent seats · unlimited requesters · full core ITSM |
| Cloud | — | Hosted · unlimited requesters · managed hosting and upgrades · metered AI credits · Per user/month; price not stated |
| Enterprise | — | Self-hosted · unlimited requesters · SSO/OIDC · audit log viewer · Per user/month; price not stated |
The facts
Each one read from Tessio's own pages, with the date it was checked.
What it does
- AI controls
- The maker says personally identifiable information is redacted at the model boundary, and AI stays off until an LLM key is provided.checked 30 Sep 2026
- AI features
- Tess can triage tickets, route them to teams, draft replies, summarize, find similar tickets, and search the queue in natural language.checked 30 Sep 2026
- Deployment
- Self-hosting options include Docker Compose, a single-container setup, and Kubernetes; the maker also lists a hosted Cloud edition.checked 30 Sep 2026
- Enterprise security
- SSO/OIDC and an audit log viewer are listed for Enterprise and Cloud; SCIM provisioning, custom roles/advanced RBAC, and advanced SLA are marked for a future release.checked 30 Sep 2026
- Intended users
- The maker describes Tessio as an open alternative to ServiceNow, Zendesk, and Freshservice for teams that want their tickets and data on their own infrastructure.checked 30 Sep 2026
- Knowledge base
- The knowledge base supports article revisions, and Tess can answer from its content with cited sources.checked 30 Sep 2026
- Licensing
- The Community edition is self-hosted and AGPL-licensed; the repository says the enterprise directory is commercial.checked 30 Sep 2026
- LLM integrations
- Tess can connect to OpenAI and OpenAI-compatible endpoints including Azure OpenAI, Ollama, LM Studio, vLLM, and local gateways.checked 30 Sep 2026
- Notable limit
- Community includes five admin/agent seats, while requesters are unlimited and free across editions.checked 30 Sep 2026
- Privacy
- The maker says self-hosted deployments send data only to the LLM endpoint chosen by the customer, and Tessio is not configured for telemetry, analytics, or phone-home behavior.checked 30 Sep 2026
- Product
- Tessio is an IT service desk platform with an AI teammate called Tess built in.checked 30 Sep 2026
- Service desk features
- The core toolkit includes ticket queues, intake forms, workflows, SLAs, email-to-ticket, asset and device inventory, dashboards, custom reports, and a brandable requester portal.checked 30 Sep 2026
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