Serviceaide Intelligent Service Management

What Serviceaide Intelligent Service Management is

Serviceaide Intelligent Service Management (ISM) is a service management suite for enterprise IT and business service desks. It includes nine ITIL processes out of the box, verified by Pink Elephant in 2019. Configuration uses an action-based graphical interface and workflow engine, with no-code implementation. Machine learning can prioritize requests, assign tickets, recommend solutions, and fill in critical ticket fields.

ISM connects with Luma Virtual Agent, which uses natural-language conversations to automate repetitive tasks and support self-help. Organizations can use it as SaaS or deploy it on premises; the datasheet describes hosting across multiple data centers worldwide. Serviceaide states availability above 99.9%. SaaS customers receive automatic monthly maintenance updates and quarterly feature releases. The datasheet says security measures follow Cloud Security Alliance best practices. Multi-tenancy supports providers such as MSPs, BPOs, and ITOs, while service management can cover HR, IT, operations, compliance, customers, and other verticals. Pricing is on request for ITSM - ESM; Knowledge Management is $1,800 a month, and Change Management is $2,800 a month.