KIX
8.6#1 in it sla management softwareFrom €33 a monthFree planAndroidiOSWebAPI
VisitKIX vs Serviceaide Intelligent Service Management
Serviceaide Intelligent Service Management
5.9#40 in it sla management softwareFrom $1,800 a monthWebSelf-hosted
VisitWhat both publish
| Fact | KIX | Serviceaide Intelligent Service Management |
|---|---|---|
| Hosting and deployment | KIX offers cloud and on-premises usage, and its system requirements page says regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. | ISM is available as SaaS and can also be deployed on premises; the datasheet says it is hosted in multiple data centers worldwide. |
| Security | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. | The ISM datasheet says its security measures follow Cloud Security Alliance best practices. |
| Support | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. | Serviceaide's product page displays a customer testimonial praising timely responses from its support team. |
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
Serviceaide Intelligent Service Management plans
- ITSM - ESMPriced on request
- Knowledge Management$1,800 a month
- Change Management$2,800 a month
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.
Pick Serviceaide Intelligent Service Management if…
ISM suits enterprise service desks across IT and business functions. Its multi-tenancy may also be relevant to MSP, BPO, and ITO providers.