Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs Serviceaide Intelligent Service Management
Serviceaide Intelligent Service Management
5.9#40 in it sla management softwareFrom $1,800 a monthWebSelf-hosted
VisitWhat both publish
| Fact | Jira | Serviceaide Intelligent Service Management |
|---|---|---|
| Headquarters | Sydney, Australia and San Francisco, California | Santa Clara, California, United States |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The ISM datasheet says its security measures follow Cloud Security Alliance best practices. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Serviceaide's product page displays a customer testimonial praising timely responses from its support team. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Serviceaide Intelligent Service Management plans
- ITSM - ESMPriced on request
- Knowledge Management$1,800 a month
- Change Management$2,800 a month
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick Serviceaide Intelligent Service Management if…
ISM suits enterprise service desks across IT and business functions. Its multi-tenancy may also be relevant to MSP, BPO, and ITO providers.