Console
Console is a web-based IT service management platform for handling employee requests, access, workflows, and assets.
What Console is
Console is a web-based IT service management platform for handling employee requests, access, workflows, and assets. Employees can contact it through Slack, Microsoft Teams, Google Chat, or email, and it can answer questions from connected internal documentation without opening a ticket. Listed workflows include onboarding and offboarding, app access, password and MFA resets, device lockout recovery, hardware requests, and group membership. IT teams define rules, approvals, and workflows in natural-language Playbooks. Console lists more than 600 integrations, including Okta, MDM systems, Jira, Google Workspace, and Confluence, and supports creating API connectors from documentation. Access requests can use policy-based approval and time-limited permissions that are revoked at expiry. Security features include role-based permissions, SSO, SCIM, audit logs, and scoped automations. Console says it records requests, approvals, and changes, and routes cases unsuitable for automation to a human with context. The product is paid, with pricing on request, and a free trial is listed.
Good
- Works through Slack, Teams, Google Chat, and email.
- Answers questions from connected internal documentation.
- Lists more than 600 integrations.
- Time-limited access can be revoked at expiry.
- Free trial is available.
Watch out
- Pricing is available on request.
- It is a paid product.
Who it suits
Console suits IT, HR, Legal, RevOps, Security, and Finance teams managing employee requests, access, and internal answers. It may fit organizations looking to handle those requests within workplace chat or email.
Verdict
Console combines request handling, knowledge answers, access controls, and workflow automation in one web platform. Teams should assess its paid, quote-based pricing and the listed controls against their needs.
Plans and prices
From Console's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Console | Priced on request | — |
The facts
Each one read from Console's own pages, with the date it was checked.
What it does
- Access management
- App access requests support policy-based approvals and time-bound access that automatically revokes at expiry.checked 30 Sep 2026
- AI restrictions
- Console says write access is disabled by default and actions become available only when an IT-configured automation explicitly includes them.checked 1 Oct 2026
- Audience
- Console presents the product for IT, HR, Legal, RevOps, Security and Finance teams that manage tickets, access and answers.checked 1 Oct 2026
- Auditability
- Console records every request, approval, and change for security and compliance.checked 30 Sep 2026
- Automation
- Console advertises automating 75%+ of service requests with context-aware agents.checked 1 Oct 2026
- Automation rate
- Console states that it resolves up to 87% of employee requests and system issues automatically.checked 30 Sep 2026
- Built-in integrations
- Built-in connections include Okta, MDM systems, Jira, Slack, Google Workspace, and Confluence.checked 30 Sep 2026
- Channels
- Console runs natively across Microsoft Teams, Slack, Google Chat and email, with requests handled inside conversation threads.checked 1 Oct 2026
- Compliance
- Console's Trust Center lists SOC 2 Type II and HIPAA compliance resources.checked 30 Sep 2026
- Human oversight
- When automation is inappropriate, Console routes the request to a human with full context.checked 30 Sep 2026
- Integration access
- Integrations use provider-recommended OAuth or API-key authentication, support scoped permissions and workspace-level scoping, and do not enable actions automatically.checked 1 Oct 2026
- Integrations
- Console connects with hundreds of applications and can build custom integrations using natural-language instructions.checked 1 Oct 2026
- Knowledge answers
- Console answers questions from connected internal documentation without creating a ticket.checked 30 Sep 2026
- Modules
- The platform includes intelligent ticketing, workflow automation, access management and asset management.checked 1 Oct 2026
- Onboarding
- Console describes a three-phase demo-to-production process that includes a dedicated engineer, connecting apps in 30 minutes, importing Playbooks, configuring access policies and linking an existing knowledge base.checked 1 Oct 2026
- Playbooks
- IT teams define policies, approvals, and workflows in natural-language Playbooks.checked 30 Sep 2026
- Product
- Console is an AI-native IT service-management platform for automating service requests, access governance, workflows and asset management.checked 1 Oct 2026
- Request channels
- Employees can message Console in Slack or Microsoft Teams, where it understands requests, runs workflows, updates systems, and resolves them.checked 30 Sep 2026
- Security
- Console states that it uses end-to-end encryption and integrates with SSO providers and existing IAM policies.checked 1 Oct 2026
- Security controls
- Console provides custom RBAC, granular permissions, approval and verification controls, scoped automations, SSO, SCIM, and audit logs.checked 30 Sep 2026
- Support
- Console says over 50% of tickets can be auto-resolved, with near-instant responses for end users and IT freed for strategic projects.checked 1 Oct 2026
- Supported functions
- Console presents use cases across IT, HR, Legal, RevOps, Security, and Finance.checked 30 Sep 2026
Where it runs
- Approvals
- Security controls include deterministic approvals, step-up MFA, least-privilege access, custom RBAC, SSO and SCIM, and comprehensive audit logs with native OCSF formatting.checked 1 Oct 2026
Money
- Trial
- Console's 2026 comparison page lists Console as offering a free trial.checked 1 Oct 2026
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