Console
6.2#9 in ai agents for hr softwareWeb
VisitConsole vs Zendesk Employee Service
Zendesk Employee Service
7.1#1 in ai agents for hr softwareFrom $29 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Console | Zendesk Employee Service |
|---|---|---|
| Integrations | Console connects with hundreds of applications and can build custom integrations using natural-language instructions. | Zendesk says Employee Service connects with HR and IT tools through Marketplace apps and integrations, including Slack, Microsoft Teams, and Workday, as well as APIs. |
| Security | Console states that it uses end-to-end encryption and integrates with SSO providers and existing IAM policies. | Zendesk lists SOC 2 Type II audits and certifications including ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, and ISO 42001. |
| Trial | Console's 2026 comparison page lists Console as offering a free trial. | The free trial lasts 14 days and defaults to Employee Service Suite Professional features, with Copilot included. |
Console plans
- ConsolePriced on request
Zendesk Employee Service plans
- Suite EnterprisePriced on request
- Suite Team$29 a month
- Suite Growth$59 a month
- Suite Professional$99 a month
- Suite Enterprise + CopilotPriced on request
Pick Console if…
Console suits IT, HR, Legal, RevOps, Security, and Finance teams managing employee requests, access, and internal answers. It may fit organizations looking to handle those requests within workplace chat or email.
Pick Zendesk Employee Service if…
Zendesk Employee Service is presented for IT and HR teams supporting employees across an organization. It may suit teams that want employee requests handled through Slack, Microsoft Teams, or an internal Help Center.