GudDesk
- Android app
- Not listed
- Free plan
- Yes
- Paid plans from
- $29/mo
- Runs on
- api, self-hosted, Web
Summary
GudDesk is an open-source customer messaging platform with live chat, a shared inbox, a knowledge base, AI agents, and workflow automation. Its embeddable widget supports real-time messaging, custom colors, and visitor tracking. The inbox combines chat, email, and bot conversations with assignment, tags, priorities, internal notes, and collision detection. GudDesk provides GudBot, TriageBot, and OnboardBot; custom agents can be connected through webhooks and the REST API. The knowledge base supports article editing, collections, a searchable public help center, article suggestions, analytics, and AI-agent integration. Automation rules can assign, tag, route, notify, and escalate conversations in response to lifecycle events. The product is self-hostable under the AGPL-3.0 license, with Docker Compose or bare-metal deployment using PostgreSQL and Node.js. Its free plan includes up to 2 workspace members and 500 conversations per month. Pro costs 29.00 USD per month, billed flat, and includes unlimited members and conversations.
Who it is for
GudDesk is aimed at SaaS companies, ecommerce businesses, startups, agencies, and open-source projects handling customer conversations. Its self-hosted option may suit teams that want deployment on their own infrastructure.
What is good
- Combines chat, email, and bot conversations in one inbox.
- Includes three named AI agents.
- Provides a searchable help center and article analytics.
- Self-hosted deployment is available under AGPL-3.0.
- Pro includes unlimited members and conversations.
What to know first
- Free plan is limited to 2 workspace members.
- Free plan is limited to 500 conversations monthly.
- Several listed integrations are marked as soon.
Verdict
GudDesk combines messaging, knowledge-base publishing, and workflow automation, with hosted and self-hosted options. Its free plan has member and conversation caps; Pro costs 29.00 USD per month, billed flat.
GudDesk plans and pricing
All plansCompared on AI IT service desk software
- Free plan
- Yesguddesk.com
- AI ticket triage
- Yesguddesk.com
- AI knowledge answers
- Yesguddesk.com
- SLA management
- Yesguddesk.com
- Request channels
- chat, email, Slack, bot conversationsguddesk.com
Facts
- Product
- GudDesk is an open-source customer messaging platform with live chat, a shared inbox, a knowledge base, AI-powered agents, and workflow automations.guddesk.com · 1 Oct 2026
- Live chat
- Its embeddable widget supports real-time messaging, custom colors, and visitor tracking.guddesk.com · 1 Oct 2026
- Shared inbox
- The unified inbox handles chat, email, and bot conversations with assignment, tags, priorities, internal notes, and collision detection.guddesk.com · 1 Oct 2026
- AI agents
- GudDesk provides GudBot, TriageBot, and OnboardBot, and supports custom agents through webhooks and the REST API.guddesk.com · 1 Oct 2026
- Knowledge base
- The knowledge base provides article editing, collections, a public searchable help center, article suggestions, analytics, and AI-agent integration.guddesk.com · 1 Oct 2026
- Automation
- Automation rules can assign, tag, route, notify, and escalate conversations based on lifecycle events.guddesk.com · 1 Oct 2026
- Open source
- GudDesk is self-hostable and licensed under AGPL-3.0 in its documentation.guddesk.com · 1 Oct 2026
- Self-hosting
- Self-hosted deployment is supported with Docker Compose or bare metal, using PostgreSQL and Node.js.guddesk.com · 1 Oct 2026
- Security
- The privacy policy states that GudDesk uses TLS/SSL in transit, encryption at rest for sensitive data, regular security audits, access controls, and secure development practices.guddesk.com · 1 Oct 2026
- Data residency
- Hosted-cloud data is stored in data centers in the United States and the European Union, while self-hosted data remains on the customer's infrastructure.guddesk.com · 1 Oct 2026
- Support
- Documentation lists GitHub Issues, GitHub Discussions, and [email protected] for help; the Pro plan includes priority email support.guddesk.com · 1 Oct 2026
- Free limits
- The Free plan includes up to 2 workspace members and 500 conversations per month.guddesk.com · 1 Oct 2026
- Target users
- GudDesk presents use cases for SaaS companies, ecommerce businesses, startups, agencies, and open-source projects.guddesk.com · 1 Oct 2026
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Sources
- guddesk.com/docs· checked 1 Oct 2026
- guddesk.com· checked 1 Oct 2026
- guddesk.com/features/shared-inbox· checked 1 Oct 2026
- guddesk.com/integrations· checked 1 Oct 2026
- guddesk.com/features/knowledge-base· checked 1 Oct 2026
- guddesk.com/docs/self-hosting· checked 1 Oct 2026
- guddesk.com/privacy· checked 1 Oct 2026
- guddesk.com/pricing· checked 1 Oct 2026