Atomicwork
Atomicwork is a web-based IT service management and enterprise service management platform built around AI Coworkers, with IT teams governing their work.
What Atomicwork is
Atomicwork is a web-based IT service management and enterprise service management platform built around AI Coworkers, with IT teams governing their work. Its service desk covers requests, incidents, changes, assets, and configuration management. HR and other teams can use it for employee support, journeys, and service delivery. Employees can request help through Slack, Microsoft Teams, email, or a web portal, and Atomicwork advertises support in 25+ languages. AI Coworkers can handle work end to end, collaborate, and be configured with roles, skills, and access controls. Listed capabilities include AI ticket triage, knowledge answers, workflow approvals, SLA management, and IT asset management. Integrations include Microsoft Teams, Slack, Okta, Microsoft 365, Jira, Workday, Google Workspace, and ServiceNow. Atomicwork says its AI Workforce can run on an existing ServiceNow or Atlassian Jira Service Management instance without migration or a platform fee. It says each request gets a fresh isolated sandbox and customer data is not used to train models.
Good
- Covers requests, incidents, changes, assets, and configuration.
- Offers employee support in 25+ languages.
- AI Coworkers can be configured with roles and access controls.
- Lists AI ticket triage and knowledge answers.
- Professional includes 25,000 credits.
Watch out
- No free plan is listed.
- Professional includes a stated 25,000-credit allowance.
Who it suits
It suits IT teams seeking service desk automation and organizations extending employee support to HR and other departments. Its existing-instance option may suit teams already using ServiceNow or Atlassian Jira Service Management.
Verdict
Atomicwork combines service management for IT and other teams with AI Coworkers and several employee request channels. Professional has a listed annual starting price and credit allowance; other plans have custom or flexible pricing.
Plans and prices
From Atomicwork's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Knowledge support | $1 a month | 25,000 outcomes/year · Minimum 25,000 outcomes/year |
| Access automation | $2 a month | 12,000 outcomes/year · Minimum 12,000 outcomes/year |
| Service resolution | $3 a month | 8,000 outcomes/year · Starts from $3 per outcome; minimum 8,000 outcomes/year |
| Professional | $25,000 a year | Starts from $25,000/year · Includes 25,000 credits · 2 AI Coworkers · Up to 250 end users · Up to 500 managed devices · Up to 50 software applications · Billed annually |
| Business | Priced on request | Flexible credits · 5 AI Coworkers · Up to 1,000 end users · Up to 2,000 managed devices · Up to 200 software applications · Flexible pricing; sized to your business needs |
| Enterprise | Priced on request | Volume discounts · 10 AI Coworkers · Unlimited end users · Unlimited managed devices · Unlimited software applications · Custom data residency · Custom contract; pre-negotiated terms |
The facts
Each one read from Atomicwork's own pages, with the date it was checked.
What it does
- AI Coworkers
- AI Coworkers can handle work end to end, collaborate with one another, and be configured with roles, skills, and access controls.checked 29 Sep 2026
- Compliance
- The security page lists SOC 2 Type 1 and Type 2, ISO 42001, GDPR, HIPAA, CCPA, CSA STAR Level 1, ISO 27001/27017/27018/27701, Microsoft 365, and CASA for Google Apps.checked 29 Sep 2026
- Employee support
- Employees can request support through tools they already use, including Slack, Microsoft Teams, email, and a web portal.checked 29 Sep 2026
- Enterprise service management
- Atomicwork says teams including HR can use the platform for employee support, employee journeys, and service delivery.checked 29 Sep 2026
- Existing ITSM
- Atomicwork says its AI Workforce can run on top of an existing ServiceNow or Atlassian Jira Service Management instance without migration or a platform fee.checked 29 Sep 2026
- Integrations
- The integrations page lists tools including Microsoft Teams, Slack, Okta, Microsoft 365, Jira, Workday, Google Workspace, and ServiceNow.checked 29 Sep 2026
- Languages
- Atomicwork advertises global employee support in 25+ languages.checked 29 Sep 2026
- Product
- Atomicwork describes itself as an AI-native ITSM and ESM platform run by AI Coworkers and governed by an IT team.checked 29 Sep 2026
- Security
- Atomicwork says each AI Coworker runs in a fresh isolated sandbox for each request and customer data is not used to train models.checked 29 Sep 2026
- Service desk
- Its platform supports IT service management capabilities including request, incident, change, asset, and configuration management.checked 29 Sep 2026
- Support
- Professional includes email support during business hours, Business includes chat and email support with extended hours, and Enterprise includes 24×7 support, SLAs, uptime guarantees, and a dedicated Customer Success Manager.checked 29 Sep 2026
- Usage limits
- Professional includes 25,000 credits, and the page says credit use varies with steps, tools called, output length, and reasoning complexity.checked 29 Sep 2026
The company
- Company
- Atomicwork lists offices in San Francisco and Bengaluru; the opened company page does not state a founding year.checked 29 Sep 2026
- Headquarters
- Palo Alto, California, United Stateschecked 23 Sep 2026
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