Atomicwork
6.5#5 in ai it agentsWeb
VisitAtomicwork vs Freshservice
Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Atomicwork | Freshservice |
|---|---|---|
| Compliance | The security page lists SOC 2 Type 1 and Type 2, ISO 42001, GDPR, HIPAA, CCPA, CSA STAR Level 1, ISO 27001/27017/27018/27701, Microsoft 365, and CASA for Google Apps. | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. |
| Integrations | The integrations page lists tools including Microsoft Teams, Slack, Okta, Microsoft 365, Jira, Workday, Google Workspace, and ServiceNow. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
Atomicwork plans
- Knowledge support$1 a month
- Access automation$2 a month
- Service resolution$3 a month
- Professional$25,000 a year
- BusinessPriced on request
- EnterprisePriced on request
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Pick Atomicwork if…
It suits IT teams seeking service desk automation and organizations extending employee support to HR and other departments. Its existing-instance option may suit teams already using ServiceNow or Atlassian Jira Service Management.
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.