Ivanti Neurons for Enterprise Service Management
Summary
Ivanti Neurons for Enterprise Service Management extends IT service-management workflows into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with added modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, help write, generate knowledge, and create dashboard widgets. A Self-Service AI Agent handles natural-language requests and troubleshooting; agents can plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. Its low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates, with two-way workflows. Mobile access is available through an app, and the solution supports Android, iOS, web, and API. Intended for enterprises extending service management beyond IT, pricing is available by contacting sales.
Who it is for
It is aimed at enterprises coordinating service workflows across IT and departments such as HR, facilities, and security. Organizations needing cross-department modules, integrations, or mobile access may find its scope relevant.
What is good
- Combines ITSM with HR and facilities service management.
- Includes asset management and asset discovery.
- iPaaS offers more than 1,000 connectors and templates.
- AI features include ticket classification and summarization.
- Mobile access is described through an app.
What to know first
- Pricing is available by contacting sales.
- Specific iPaaS add-on pricing requires a sales inquiry or demo.
Verdict
Ivanti Neurons ESM brings IT and non-IT service workflows into a single package with AI assistance and extensive integration options. Buyers need to contact sales for pricing.
Ivanti Neurons for Enterprise Service Management plans and pricing
All plansCompared on HR case management software
- Non-IT departments
- Yesivanti.com
- Service catalog
- Yesivanti.com
- Workflow automation
- Yesivanti.com
- Employee portal
- Yesivanti.com
- Knowledge base
- Yesivanti.com
- Asset management
- Yesivanti.com
- Deployment
- bothivanti.com
Facts
- Purpose
- Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more.ivanti.com · 3 Oct 2026
- Core capabilities
- The ESM package includes ITSM, IT asset management, asset discovery, Analyst AI Assist and the Neurons Platform.ivanti.com · 3 Oct 2026
- Cross-department modules
- ESM adds HR Service Management, Facilities Service Management, Governance, Risk and Compliance, Project Portfolio Management and Security Operations Management.ivanti.com · 3 Oct 2026
- AI features
- Analyst AI Assist includes incident correlation, ticket classification, summarization, auto translation, assisted writing, knowledge generation and dashboard widget generation.ivanti.com · 3 Oct 2026
- AI service agent
- The Self-Service AI Agent supports natural-language requests and troubleshooting, with agents that can plan, orchestrate and execute tasks.ivanti.com · 3 Oct 2026
- ITIL practices
- Ivanti states that its ITSM module is built around 11 ITIL 4-certified practices.ivanti.com · 3 Oct 2026
- Integrations
- Ivanti Neurons iPaaS offers more than 1,000 connectors and templates, including Adobe Sign, Microsoft Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory.ivanti.com · 3 Oct 2026
- Integration model
- Ivanti describes iPaaS as a low-code/no-code integration platform powered by Workato with two-way integration workflows.ivanti.com · 3 Oct 2026
- Security operations
- Security Operations Management tracks remediation activities and vulnerabilities, and can bring in events through REST APIs and out-of-the-box integrations.ivanti.com · 3 Oct 2026
- Compliance
- Ivanti lists SOC 2, ISO/IEC 27001 and FedRAMP among the security and compliance frameworks discussed on its security page.ivanti.com · 3 Oct 2026
- Mobile access
- The solution plans describe mobile access through a mobile app, and the product comparison lists omnichannel/mobile service management.ivanti.com · 3 Oct 2026
- Intended customers
- Ivanti describes ESM as intended for enterprises extending service management across the organization and supporting workflows outside IT.ivanti.com · 3 Oct 2026
- Pricing
- Ivanti directs visitors to contact sales for service management options; its iPaaS page says specific add-on pricing is available from sales or by requesting a demo.ivanti.com · 3 Oct 2026
Company
- Headquarters
- South Jordan, Utah, USAivanti.com · 23 Sept 2026
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Sources
- ivanti.com/service-management· checked 3 Oct 2026
- ivanti.com/resources/datasheets/service-management· checked 3 Oct 2026
- ivanti.com/products/ivanti-neurons-ipaas· checked 3 Oct 2026
- ivanti.com/resources/security-compliance· checked 3 Oct 2026