Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitFreshservice vs Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management
7.1#9 in enterprise service management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Freshservice | Ivanti Neurons for Enterprise Service Management |
|---|---|---|
| Change management | Change management assesses service impact and risks using contextual data before rollout. | Change management tracks and monitors changes and transitions. |
| Company size | LinkedIn lists Freshworks in the 1,001–5,000 employee range. | LinkedIn lists Ivanti as privately held with 1,001–5,000 employees and headquarters in South Jordan, Utah. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Ivanti lists SOC 2, ISO/IEC 27001 and FedRAMP among the security and compliance frameworks discussed on its security page. |
| Documentation | The support knowledge base includes solution articles for configuring modules such as Knowledge Base, and the developer site provides an A-to-Z app-development guide. | Ivanti publishes administrator, self-service, release-note, secure-configuration, installation, system-requirement and web-service documentation. |
| Incident management | The product can auto-route incidents, provide AI assistance and generate incident reports. | The product tracks and manages service incidents, including automated routing and prioritization. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. |
| IT asset management | The product describes asset lifecycle management, discovery across on-premises, cloud, and hybrid environments, and a continuously updated CMDB. | IT asset management covers hardware and software lifecycle visibility and optimization. |
| Licence | Freshservice is proprietary commercial software; its Android app separately discloses third-party open-source components and their licences. | The product is commercially licensed by subscription per analyst and asset; no open-source licence is stated. |
| Problem management | Problem management links incidents and uses timeline-based root-cause analysis with AI insights. | Problem management identifies underlying incident causes and helps prevent recurrence. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more. |
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Ivanti Neurons for Enterprise Service Management plans
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)—
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.
Pick Ivanti Neurons for Enterprise Service Management if…
It is aimed at enterprises coordinating service workflows across IT and departments such as HR, facilities, and security. Organizations needing cross-department modules, integrations, or mobile access may find its scope relevant.