ZentraITSM
ZentraITSM is an IT service management platform for handling incidents, service requests, problems, changes, assets, configuration records, approvals, and op…
What ZentraITSM is
ZentraITSM is an IT service management platform for handling incidents, service requests, problems, changes, assets, configuration records, approvals, and operational analytics. Its listed practices also cover automation, knowledge, service desk productivity, and SLA control. Incident tools include multi-channel intake, AI classification and suggested replies, rules-based routing, priority SLAs, and a major-incident command room. Change management offers risk scoring, CAB calendars, freeze windows, conflict detection, implementation and backout plans, and approval history. Asset coverage includes hardware, software, SaaS, contracts, licenses, and warranties; CMDB features include relationships, impact analysis, and service maps. Integrations include Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, as well as REST API, webhooks, and an event stream. It is offered as managed cloud or self-hosted in a customer VPC, including air-gapped environments.
Good
- Covers incident, request, problem, and change workflows.
- Asset management and CMDB include impact analysis.
- Supports managed cloud and self-hosted deployments.
- Offers native integrations and REST API access.
- Cloud plan includes daily automated backups.
Watch out
- No free plan.
- Self-hosted Basic is limited to 20 agents.
- Self-hosted Standard is limited to 50 agents.
Who it suits
The platform is intended for internal IT and service desk teams, IT operations and SRE, enterprise process owners, asset and procurement teams, MSPs, and other enterprise service departments. It also lists support for non-IT departments.
Verdict
ZentraITSM covers service desk workflows alongside assets, CMDB, integrations, and deployment controls. The annual cloud plan starts at $19 per agent per month, while self-hosted plans have stated agent limits.
Plans and prices
From ZentraITSM's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Zentra Cloud | $19 a month | per agent · no minimum · unlimited end-users and requesters · 30-day free trial · billed annually |
| Basic | $79 a month | up to 20 agents · unlimited end-users and requesters · billed annually |
| Standard | $249 a month | up to 50 agents · unlimited end-users and requesters · billed annually |
| Advanced | $799 a month | unlimited agents · unlimited end-users and requesters · billed annually |
The facts
Each one read from ZentraITSM's own pages, with the date it was checked.
What it does
- Asset and CMDB
- Asset management covers hardware, software, SaaS, contracts, licenses, and warranties, while CMDB supports typed items, relationships, impact analysis, and service maps.checked 2 Oct 2026
- Change governance
- Change management includes risk scoring, CAB calendars, freeze windows, conflict detection, implementation and backout plans, and approval history.checked 2 Oct 2026
- Cloud service terms
- The Cloud plan lists a 99.9% uptime SLA and automated daily backups.checked 2 Oct 2026
- Deployment
- Zentra says it is available as managed cloud or self-hosted in a customer VPC, including air-gapped environments, with configurable tenant data residency.checked 2 Oct 2026
- Incident handling
- Incident capabilities include multi-channel intake, AI classification and suggested replies, rules-based routing, priority SLAs, and a major-incident command room.checked 2 Oct 2026
- Integrations
- The site lists native integrations with Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, plus REST API, webhooks, and an event stream.checked 2 Oct 2026
- Intended users
- The site describes use for internal IT and service desk teams, IT operations and SRE, enterprise process owners, asset and procurement teams, MSPs, and other enterprise service departments.checked 2 Oct 2026
- ITIL practices
- The product lists twelve ITSM practices on one platform, including incident, request, problem, change, asset, CMDB, automation, approvals, SLA control, knowledge, service desk productivity, and analytics.checked 2 Oct 2026
- Limits
- The self-hosted Basic plan is limited to 20 agents and includes incident and service-request service desk features, while Standard is limited to 50 agents.checked 2 Oct 2026
- Product
- Zentra is an ITSM platform for incident, service request, problem, and change management, assets and CMDB, SLAs, approvals, automation, knowledge, and operational analytics.checked 2 Oct 2026
- Security
- Listed security controls include encryption in transit and at rest with key rotation, granular field- and record-scoped access, immutable audit-log export, and ISO 27001 and SOC 2 aligned controls.checked 2 Oct 2026
- Support
- The pricing page lists priority support with a one-business-day response for Cloud and Standard, and 24×7 enterprise support with a named engineer for Advanced.checked 2 Oct 2026
The company
- Company
- The About page describes Zentra as built by IT operators and gives no founding date or headquarters location.checked 2 Oct 2026
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