ServiceCore
ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices.
What ServiceCore is
ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices. Its service desk gathers requests from email, phone, chat, web, and social channels in one queue, with incident, problem, change, request, knowledge, and SLA management. It tracks hardware, software, and licenses, and maps configuration item dependencies in a CMDB. Visual workflows, service automation, approval flows, and low-code forms support service processes across IT and teams such as HR, finance, legal, and facilities. Reporting includes dashboards, SLA and performance reports, workload analytics, custom reports, and trends. Integration options include REST endpoints using HTTP and JSON, email, webhooks, inbound and outbound flows, and field mapping. Its mobile app supports offline work, tickets, work orders, scanning, signatures, photos, GPS, and push notifications. Cloud and on-premises deployment are available, with single-tenant or ESM multi-tenant architecture. Annual plans require at least 10 technicians, and ESM sub-tenant technicians are licensed separately per tenant. Pricing is by quote.
Good
- Collects requests from five channel types
- Tracks assets and CMDB dependencies
- Supports service management beyond IT
- Mobile app supports offline work
- Offers cloud and on-premises deployment
Watch out
- Annual plans require at least 10 technicians
- Pricing is available by quote
- ESM sub-tenant technicians are licensed separately per tenant
Who it suits
ServiceCore may suit small and medium-sized service providers considering Standard, as well as enterprise organizations and business units needing service management across departments. Its minimum technician requirement and separate ESM sub-tenant licensing are important to consider.
Verdict
ServiceCore covers ITIL-based service desk work, asset tracking, reporting, integrations, and cross-department service management. Check the technician minimum and tenant licensing arrangements when assessing its fit.
Plans and prices
From ServiceCore's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro Full | — | Pro Lite plus Pro Full modules; quote required · Annual subscription; minimum 10 technicians |
| Pro Lite | — | Standard edition plus Pro Lite modules; quote required · Annual subscription; minimum 10 technicians |
| Standard | — | Core ITIL 4 practices; exact price by quote · Annual subscription; minimum 10 technicians |
The facts
Each one read from ServiceCore's own pages, with the date it was checked.
What it does
- Assets and CMDB
- It tracks hardware, software, and licenses and maps configuration item dependencies in a CMDB.checked 8 Oct 2026
- Audience
- The maker positions Standard for small and medium-sized service providers and describes the wider product as serving enterprise organizations and business units.checked 8 Oct 2026
- Automation
- The platform offers visual workflows, service automation, approval flows, low-code form design, and an integration/API layer.checked 8 Oct 2026
- Deployment
- The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture.checked 8 Oct 2026
- Enterprise scope
- Its service management capabilities can also support HR, finance, legal, and facilities teams, with multi-company and multi-tenant options.checked 8 Oct 2026
- Integrations
- Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping.checked 8 Oct 2026
- Licensing limit
- ServiceCore requires a minimum of 10 technicians, and ESM sub-tenant technicians are licensed separately per tenant.checked 8 Oct 2026
- Mobile
- The mobile service management app supports offline work, tickets and work orders, QR and barcode scanning, signatures, photos, GPS, and push notifications.checked 8 Oct 2026
- Product
- ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices.checked 8 Oct 2026
- Reporting
- Reporting includes real-time dashboards, SLA and performance reports, workload analytics, custom reports, and trend views.checked 8 Oct 2026
- Security
- The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable.checked 8 Oct 2026
- Service desk
- It brings email, phone, chat, web, and social requests into one queue and includes incident, problem, change, request, knowledge, and SLA management.checked 8 Oct 2026
- Support
- Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form.checked 8 Oct 2026
The company
- Company history
- The maker says ServiceCore grew from Educore, founded in 2000, and describes its experience as spanning back to 2000.checked 8 Oct 2026
- Headquarters
- Istanbul, Turkeychecked 28 Sep 2026
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