Vivantio
7.6#5 in hr knowledge base softwareFree planFree planWebAPISelf-hosted
VisitVivantio vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Vivantio | Zendesk Guide |
|---|---|---|
| Free plan | No | No |
| Headquarters | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom | San Francisco, California, United States |
| Integrations | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Praise: customization | Reviewers repeatedly praise the ability to tailor workflows, forms and processes to their organization. | G2 reviewers highlight configurable fields, views, layouts and workflows as a strength for specialized processes. |
| Rating on G2 | 4.3 out of 5 from 295 reviews | 4.3 out of 5 from 7,715 reviews |
| Rating on Gartner Peer Insights | 4.2 out of 5 from 11 reviews | 4.4 out of 5 from 1,061 ratings |
| Rating on GetApp | 4.3 out of 5 from 178 reviews | 4.4 out of 5 from 4,054 reviews |
Vivantio plans
- Vivantio$49 a month
- End usersFree
- Vivantio Platform$4,999 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick Vivantio if…
It suits service teams across IT and non-IT departments that need ticket workflows, a self-service portal, or asset tracking. Organizations with regulatory deployment needs can consider its stated on-premise option.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.