Infronest Problem Management

Overview

Infronest Problem Management is a problem-management tool for teams investigating recurring incidents and tracking their causes through resolution. Its linked incident, asset, known-error, and change records make it a strong fit for enterprise IT and managed service providers with established workflows. The trade-off is substantial monthly pricing and no external compliance certification yet.

Key features

Problems move through six stages, from New and Investigating to Root Cause Identified, Known Error, Resolved, and Closed. Teams can record the root cause, workaround, permanent resolution, and known errors, giving investigations a defined path rather than leaving recurring incidents as a series of disconnected tickets.

A problem can link to multiple related incidents and one affected asset. Critical-to-Low priority and Enterprise-wide-to-Low impact fields help teams distinguish urgent, broad disruptions from less consequential issues. Internal comments let teams keep investigation notes private to the group.

Known errors and workarounds are exposed through a dedicated database endpoint, while change records can reference the problem they resolve. That ties the diagnosis to change approval, implementation, and rollback plans—a useful connection for teams that need a traceable route from cause to permanent fix.

The Trust Center describes encryption in transit and at rest, tenant isolation, and server-enforced TOTP two-factor authentication for privileged roles. Infronest says its controls are internally verified and ISO 27001 aligned, but it has no external compliance certification yet. Organizations that require certified compliance should weigh that limitation before committing.

Pricing

Starter costs ₹29,999/mo and includes 10 IT agents, unlimited employees, up to 100 assets, up to 10 servers, and 5 GB of document storage. It also includes email support with a standard 24-hour response SLA. This is the entry point for smaller IT teams, but the agent and infrastructure caps make it a poor fit for larger deployments.

Professional costs ₹49,999/mo and raises the limits to 25 IT agents, 500 assets, 50 servers, and 25 GB of storage, with unlimited employees. Priority support has a four-hour response. It suits organizations that have outgrown Starter and value faster support; the higher price buys more capacity, not unlimited scale.

Enterprise starts at ₹94,999/mo, with final pricing scoped to team size and requirements. It includes unlimited IT agents, employees, and servers, 100 GB of storage with custom retention, and an on-premise deployment option. This is the plan for large or deployment-sensitive organizations, though the starting price is steep and storage remains defined.

Starter and Professional include a 14-day free trial with no credit card required. These plans are billed monthly; the supplied terms do not establish renewal conditions.

Platforms

Infronest supports Android, iOS, Linux, macOS, Windows, web, API, and self-hosted deployments. That range gives organizations several deployment and access options, including on-premise deployment on Enterprise. The product also supports third-party patching, scheduled deployment, and scheduled reboot controls, which may matter to teams coordinating operational fixes.

Who it's for

Infronest identifies enterprises, managed service providers, and technology organizations as its primary audience. Its incident-to-problem links, known-error records, and change linkage are most valuable where teams need to coordinate recurring-incident investigations with controlled fixes. Smaller teams with few agents may find the plan floor hard to justify, while organizations requiring external compliance certification should look elsewhere.

Pros and cons

• Pro: Problems connect incidents, affected assets, known errors, and changes, helping teams carry root-cause work through to an approved fix.
• Pro: Internal investigation comments and a dedicated known-errors endpoint support team coordination and reuse of workarounds.
• Pro: The 14-day trial requires no credit card, so teams can evaluate Starter or Professional before paying.
• Con: Starter begins at ₹29,999/mo and caps the team at 10 IT agents, which may put it beyond smaller teams or make it restrictive as they grow.
• Con: Infronest has no external compliance certification, a meaningful gap for buyers whose procurement rules require one.

Alternatives

Browse the IT Problem Management Software category to compare other problem-management options. Choose ZServiceDesk if you want a paid option with both subscription and perpetual plans; its pricing depends on technicians, assets, and modules, so request details from sales. DemandFlow ITSM is another paid option, available on web and API.

Consider Proactivanet ITSM if you want a paid tool available on Android, iOS, API, and web; pricing is custom. ZentraITSM offers a 30-day trial and a cloud plan at $19 a month billed annually per agent, with no minimum and unlimited end-users and requesters. That may suit buyers seeking a lower-cost, per-agent cloud starting point.

OMNITRACKER IT Service Management Center is a paid alternative for teams considering web, Windows, macOS, or Linux. InvGate Service Desk offers a paid plan at $500 a year billed per agent per year, starts at $2,500/year, and covers 5–50 agents; consider it if that pricing structure fits your team. OpsYnt ITSM has a Starter plan at $49 a month billed at $49/tech/mo for up to five technicians, with unlimited portal users, 25 GB storage, basic SLAs, and community support—an option for a much smaller team.

ManageEngine ServiceDesk Plus is worth considering if a free plan matters: it is freemium, with a free plan and paid monthly Standard and Professional plans.

Verdict

Infronest Problem Management is best for enterprise IT teams and managed service providers that need a disciplined link between recurring incidents, known errors, and controlled changes. Its workflow and cross-record links are the main reason to choose it; the monthly entry price and absence of external certification are the main reasons to look elsewhere.