OMNITRACKER IT Service Management Center
OMNITRACKER IT Service Management Center is paid IT service management software with capabilities for tracking problem causes and fixes.
What OMNITRACKER IT Service Management Center is
OMNITRACKER IT Service Management Center is paid IT service management software with capabilities for tracking problem causes and fixes. Teams can perform root-cause analysis, maintain a known-error database, and track both workarounds and permanent fixes. These functions help organize information about recurring issues and the steps taken to address them. The product supports hybrid deployment, so organizations can use a deployment approach that combines environments. Its listed platforms are web, Windows, macOS, and Linux. OMNITRACKER was founded in 1995 and is headquartered in Eckental near Nuremberg, Germany. Pricing is available on request. The supplied capabilities focus on problem and error management, so readers looking for those functions can weigh them alongside the available platform and deployment options.
Good
- Root-cause analysis is included.
- A known-error database is available.
- Workarounds and permanent fixes can be tracked.
- Hybrid deployment is supported.
- Web, Windows, macOS, and Linux are listed.
Watch out
- Pricing is available only on request.
Who it suits
OMNITRACKER IT Service Management Center suits IT teams that need root-cause analysis, known-error records, and tracking for workarounds and permanent fixes.
Verdict
OMNITRACKER IT Service Management Center provides focused tools for analyzing causes and recording errors, workarounds, and fixes. Its hybrid deployment and multiple listed platforms may suit organizations with varied environments; pricing requires an inquiry.
Plans and prices
From OMNITRACKER IT Service Management Center's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| OMNITRACKER ITSM Center | Priced on request | Business customers and public institutions · pricing available on request |
The facts
Each one read from OMNITRACKER IT Service Management Center's own pages, with the date it was checked.
What it does
- AI automation
- AI can automate routine tasks, and the product page says AI-supported automation can reduce ticket processing time.checked 7 Oct 2026
- APIs
- The platform provides an Automation Interface for connecting external systems with scripts and automating tasks.checked 7 Oct 2026
- Certifications
- The product page lists ISO 9001 and ISO 27001 certifications, ITIL certification, EU hosting, and IDW PS 880 and IDW PS 951 audits.checked 7 Oct 2026
- Customer segment
- The vendor says its solutions are licensed exclusively for business customers and public institutions.checked 7 Oct 2026
- Customization
- Users can configure workflows, forms, and permissions through the low-code platform.checked 7 Oct 2026
- Demo
- The vendor offers a live demo lasting about 30 minutes.checked 7 Oct 2026
- Deployment
- It is available on-premises, in a hybrid environment, or in the cloud.checked 7 Oct 2026
- Integrations
- Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems.checked 7 Oct 2026
- ITIL practices
- The product page lists 15 certified ITIL practices, including incident, change, knowledge, problem, service request, and service configuration management.checked 7 Oct 2026
- Purpose
- The ITSM Center supports IT service processes across the service desk and IT operations.checked 7 Oct 2026
- Security
- The vendor says AI models and services can run on-premises, with role-based access controls and auditable AI activity logs.checked 7 Oct 2026
- Support
- OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications.checked 7 Oct 2026
The company
- Company
- OMNINET GmbH was founded in 1995 by Dr. Joachim Lenzer and is headquartered in Eckental near Nuremberg, Germany.checked 7 Oct 2026
- Founded
- 1995checked 28 Sep 2026
- Headquarters
- Eckental near Nuremberg, Germanychecked 28 Sep 2026
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