Infronest Problem Management
7.0#16 in it problem management softwareFrom ₹29,999 a monthAndroidiOSWebAPI
VisitInfronest Problem Management vs Znuny
What both publish
| Fact | Infronest Problem Management | Znuny |
|---|---|---|
| Headquarters | The About page lists headquarters in Gurugram, Haryana, India. | Berlin, Germany |
| Purpose | Problem Management finds root causes behind recurring incidents and records the RCA, workaround, permanent resolution, and known errors. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Support | Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
Infronest Problem Management plans
- Starter₹29,999 a month
- Professional₹49,999 a month
- Enterprise₹94,999 a month
Znuny plans
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
Pick Infronest Problem Management if…
Infronest Problem Management suits enterprises, managed service providers, and technology organisations managing recurring incidents and known errors. Its incident links, change linkage, and internal comments support team investigations.
Pick Znuny if…
Znuny suits help desks and service operations that need ticket handling, automation, self-service, and configurable workflows. It may suit organisations wanting to run the platform on their own server or use Znuny hosting.