DemandFlow ITSM

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Score6.2

Rank#24 of 60

Free planNo

Runs onAPI, Web

Summary

DemandFlow ITSM is ranked #24 of 60 in IT knowledge base software on Everything Xiaomi. It runs on API, Web.

Compared on IT knowledge base software

Deployment options: clouddemandflow.com

Facts

Purpose: DemandFlow ITSM provides incident, request, problem and change management alongside a service catalogue, CMDB and knowledge base.demandflow.com · 2 Oct 2026
Ticket routing: Tickets can be assigned to individuals or support groups, escalated through defined levels, and tracked against response and resolution SLAs.demandflow.com · 2 Oct 2026
Automated tickets: Alerts from monitoring and the SIEM can automatically create tickets.demandflow.com · 2 Oct 2026
Service catalogue: Catalogue requests can be pre-filled and routed for approval, with approval, fulfilment and closure tracked together.demandflow.com · 2 Oct 2026
CMDB: Configuration items can be linked in a dependency graph to the business services they support and, where applicable, to live asset records.demandflow.com · 2 Oct 2026
Problem and change management: Related incidents can be linked to problems with root-cause analysis and known errors, while changes support risk assessment, approval and implementation planning.demandflow.com · 2 Oct 2026
Knowledge base: Knowledge articles support versioning, scheduled review and reader ratings, and ticket resolutions can link to the article used.demandflow.com · 2 Oct 2026
Self-service portals: Users can raise and track tickets and search public knowledge articles through branded portals hosted on DemandFlow subdomains.demandflow.com · 2 Oct 2026
Integrations: The ITSM page describes integration with DemandFlow ITAM, monitoring and SIEM, including live asset context on tickets.demandflow.com · 2 Oct 2026
API: DemandFlow provides a REST API for reading and writing tenant data using bearer-token authentication.support.portal.demandflow.com · 2 Oct 2026
Access security: The REST API uses personal access tokens, which can be scoped and revoked or deleted by the user who created them.support.portal.demandflow.com · 2 Oct 2026
Support: The DemandFlow Support Centre offers a knowledge base and ticket submission and lists [email protected] as its contact email.support.portal.demandflow.com · 2 Oct 2026
Service desk: DemandFlow ITSM covers incidents, service requests, problems, changes, a service catalogue, a CMDB and a knowledge base.demandflow.com · 3 Oct 2026
Ticket queue: Tickets support priority, impact, urgency, categories, assignment, escalation and SLA status tracking.demandflow.com · 3 Oct 2026
Asset context: Tickets can link to live DemandFlow ITAM asset records with configuration, software, security posture, warranty, ownership and cost details.demandflow.com · 3 Oct 2026
Self-service: The product supports branded self-service portals on DemandFlow subdomains, with ticket tracking and a public knowledge base.demandflow.com · 3 Oct 2026
Pricing and trial: The ITSM page invites visitors to book a demo and does not state a price or trial offer.demandflow.com · 3 Oct 2026
Company: The site identifies DemandFlow as a registered trademark of TOCLOCO LTD, registered in England, and gives a London address.demandflow.com · 3 Oct 2026