Alternatives to Infronest Problem Management

18.4

GLPI

GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.

Open sourceAndroidiOSWeb

From €19 a month

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28.4

Jira

Jira is a project management tool for teams that need to plan, organize and track work.

Free planAndroidiOSWeb

Free plan

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38.1

Znuny

Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.

Free planOpen sourceWebAPILinux

From $4,499 a year

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4. 4

   ManageEngine ServiceDesk Plus

   AndroidiOSWebAPI
   8.0From $10 a month
   Visit
5. 5

   Alloy Navigator

   AndroidiOSWebAPI
   7.9From $19 a month
   Visit
6. 6

   Freshservice

   Freshservice is an AI-powered IT management solution designed to simplify employee experiences.

   AndroidiOSWebAPI
   7.9From $19 a month
   Visit
7. 7

   HaloITSM

   HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting.

   AndroidiOSWebAPI
   7.9From £33 a month
   Visit
8. 8

   InvGate Service Desk

   AndroidiOSWebAPI
   7.9From $500 a year
   Visit
9. 9

   iTop

   iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.

   Free planOpen sourceWebAPILinuxmacOS
   7.9Free plan
   Visit
10. 10

    SysAid

    SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.

    AndroidiOSWebAPI
    7.9From $89 a month
    Visit
11. 11

    TOPdesk

    TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.

    AndroidiOSWebAPI
    7.8From £51 a month
    Visit
12. 12

    FreeITSM

    FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.

    Free planOpen sourceWebAPIExtensionLinux
    7.7Free plan
    Visit
13. 13VI

    Vivantio

    Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.

    Free planWebAPISelf-hosted
    7.6Free plan
    Visit
14. 14

    SymphonyAI IT Service Management

    SymphonyAI IT Service Management is a web-based service management offering built on Apex Aspen, SymphonyAI’s AI-powered enterprise IT service management platform.

    AndroidiOSWebAPI
    7.4From $89 a month
    Visit
15. 15

    SolarWinds Service Desk

    SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.

    AndroidiOSWebAPI
    7.2From $39 a month
    Visit
16. 16

    OpsYnt ITSM

    OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams.

    AndroidiOSWebAPI
    7.0From $49 a month
    Visit
17. 17

    Xurrent IMR

    Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT.

    AndroidiOSWebAPI
    7.0From $6 a month
    Visit
18. 18

    Gfacility

    Gfacility is a cloud platform that brings IT, facility, and workplace service management together for enterprise teams.

    AndroidiOSWebAPI
    6.9
    Visit
19. 19

    Alemba Service Manager

    Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.

    AndroidiOSWebAPI
    6.8
    Visit
20. 20OI

    Octopus ITSM

    Octopus ITSM is a preconfigured platform for automating internal services across IT service management, facilities management, and enterprise service management.

    AndroidiOSWebAPI
    6.7From $95 a month
    Visit
21. 21

    Infraon ITSM

    WebAPISelf-hosted
    6.4From $19 a month
    Visit
22. 22MS

    Mint Service Desk

    WebAPILinuxSelf-hosted
    6.4From $5 a month
    Visit
23. 23

    ZentraITSM

    ZentraITSM is an IT service management platform for handling incidents, service requests, problems, changes, assets, configuration records,…

    WebAPISelf-hosted
    6.4From $19 a month
    Visit
24. 24OT

    OTRS

    OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.

    AndroidiOSWebAPI
    6.3
    Visit
25. 25SE

    ServiceCore

    ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices.

    AndroidiOSWebAPI
    6.2
    Visit
26. 26PI

    Proactivanet ITSM

    Proactivanet ITSM is service-management software for automating IT support processes, with a catalog spanning incidents, requests, problems, changes,…

    AndroidiOSWebAPI
    6.1
    Visit
27. 27ZS

    ZServiceDesk

    ZServiceDesk is an AI-powered enterprise service desk platform for IT support, asset management, patching, compliance, and enterprise workflows.

    AndroidiOSWebAPI
    6.1
    Visit
28. 28

    OMNITRACKER IT Service Management Center

    OMNITRACKER IT Service Management Center is paid IT service management software with capabilities for tracking problem causes and fixes.

    WebAPILinuxmacOS
    5.9
    Visit
29. 29

    DemandFlow ITSM

    DemandFlow ITSM is a cloud service desk for managing incidents, service requests, problems and changes.

    WebAPI
    5.8
    Visit
30. 30OS

    OpenText Service Management

    AndroidiOSWeb
    5.8
    Visit

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