Proactivanet ITSM
Proactivanet ITSM is service-management software for automating IT support processes, with a catalog spanning incidents, requests, problems, changes, release…
What Proactivanet ITSM is
Proactivanet ITSM is service-management software for automating IT support processes, with a catalog spanning incidents, requests, problems, changes, releases, service levels, suppliers, and a knowledge base. It can automate incident creation and repetitive requests, and its native ITAM connection links incidents and requests with assets in both directions. The platform also lists continuity management, remote control, and a multichannel chatbot. Staff can access its browser interface without installing a client, use a mobile app to create or resolve incidents and requests, and connect with MS Teams, Telegram, WhatsApp, or Slack. Other listed capabilities include an open API, Active Directory, SAML and LDAP integration, root-cause analysis, known-error and workaround tracking, and permanent-fix tracking. Proactivanet ITSM has hybrid deployment. The vendor lists five security certifications and 18 certified ITIL practices. Pricing is on request. The software was developed in 2001, and the company is based in Gijón, Spain.
Good
- Automates incident creation and repetitive requests
- Links ITSM incidents and requests with assets
- Mobile app handles incidents and requests
- Hybrid deployment is available
- Supports root-cause and workaround tracking
Watch out
- Pricing is available on request
- No client download for browser access is required
Who it suits
It suits service desks, IT managers, system administrators, and cybersecurity teams needing tools for IT service workflows. The listed audience also includes organizations in finance, education, health, public service, retail, and industry.
Verdict
Proactivanet ITSM brings service workflows, automation, asset links, and mobile incident handling together. Organizations need to contact the vendor for pricing details.
Plans and prices
From Proactivanet ITSM's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Proactivanet ITSM | Priced on request | Pricing is not published; request a demo or contact the vendor for details |
The facts
Each one read from Proactivanet ITSM's own pages, with the date it was checked.
What it does
- Audience
- The vendor identifies service desks, IT managers, system administrators, cybersecurity teams, and organizations in sectors including finance, education, health, public sector, retail, and industry as audiences for its solutions.checked 3 Oct 2026
- Automation
- The product automates incident creation and repetitive requests to improve technician productivity and reduce costs.checked 3 Oct 2026
- Collaboration tools
- The Service Desk page lists integration with MS Teams, Telegram, WhatsApp, and Slack.checked 3 Oct 2026
- Identity
- The architecture page says Proactivanet supports Active Directory, SAML, and LDAP integration for administration and single sign-on.checked 3 Oct 2026
- Integrations
- The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software.checked 3 Oct 2026
- ITAM connection
- Native ITAM and ITSM integration can link incidents and requests bidirectionally with assets.checked 3 Oct 2026
- ITIL alignment
- The vendor reports 18 certified practices on its certification page, including incident, problem, change, service desk, service catalog, and supplier management.checked 3 Oct 2026
- Purpose
- Proactivanet ITSM is presented as software for automating IT service processes, improving support efficiency and user experience, and reducing costs.checked 3 Oct 2026
- Security certifications
- The vendor says Proactivanet is certified to ISO 9001, ISO 20000, ISO 27001, ISO 27017, and Spain’s National Security Scheme.checked 3 Oct 2026
- Service catalog
- Its catalog includes incidents, requests, knowledge base, service levels, suppliers, service catalog and portfolio, problems, changes, releases, continuity management, remote control, and a multichannel chatbot.checked 3 Oct 2026
- Support
- The Partner Hub provides access to documentation and technical resources, and a support center for opening and tracking tickets with the technical team.checked 3 Oct 2026
Where it runs
- Browser access
- The interface works from anywhere and on any platform without downloading or installing a client.checked 3 Oct 2026
- Mobile app
- The Service Desk page says a mobile application is available for creating and resolving incidents and requests.checked 3 Oct 2026
The company
- Company history
- The company history says Proactivanet software was developed in 2001, after the founders established the first group company in Gijón, Spain, in 1998.checked 3 Oct 2026
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- Gijón, Asturias, Spainchecked 28 Sep 2026
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