
Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
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| Fact | Jira | Proactivanet ITSM |
|---|---|---|
| Founded | 2002 | 2001 |
| Headquarters | Sydney, Australia and San Francisco, California | Gijón, Asturias, Spain |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | The Partner Hub provides access to documentation and technical resources, and a support center for opening and tracking tickets with the technical team. |
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
It suits service desks, IT managers, system administrators, and cybersecurity teams needing tools for IT service workflows. The listed audience also includes organizations in finance, education, health, public service, retail, and industry.