OpsYnt ITSM
OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams.
What OpsYnt ITSM is
OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams. Incident ticketing includes AI classification, priority scoring, and routing to department queues. Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis, while service request templates can use dynamic forms and multi-stage approvals. Asset management covers configuration items and relationships, software inventory, warranty tracking, and lifecycle status. A visual no-code builder automates routing, approvals, notifications, and CMDB updates. Its Copilot can summarize incident threads, draft replies, suggest next steps, and link related configuration items. Security features listed include tenant isolation through Postgres row-level security, AES-256 encryption at rest, and TLS 1.3 in transit. The company says its SOC 2 Type II audit is in progress and ISO 27001 certification is on its roadmap.
Good
- Incident tickets include AI classification and priority scoring.
- Change workflows include approvals, risk scoring, and rollback plans.
- A no-code builder automates routing and approvals.
- Guided importers cover four service management platforms.
Watch out
- There is no free plan.
- Native iOS and Android apps are in public beta.
- SOC 2 Type II audit is in progress.
Who it suits
OpsYnt ITSM suits internal service teams that need incident, change, request, and asset management in one platform. The company describes it for organizations ranging from two-person operations to companies with 1,000 seats.
Verdict
OpsYnt ITSM combines service workflows, asset records, and an AI Copilot, with monthly per-technician plans. Review the plan limits and beta status of native apps before selecting it.
Plans and prices
From OpsYnt ITSM's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $49 a month | Up to 5 technicians · Unlimited portal users · 25 GB storage · Basic SLAs · Community support · $49/tech/mo |
| Pro | $79 a month | Up to 25 technicians · 100 GB storage · Asset management/CMDB · Standard AI Copilot · Email support · $79/tech/mo |
| Business | $149 a month | Unlimited technicians · 500 GB storage · Advanced AI Copilot · Change and problem management · Priority support · Public REST API · $149/tech/mo |
| Enterprise | Priced on request | 5 TB storage · SSO (SAML/OIDC) and SCIM · Private cloud option · Custom integrations and data residency · Immutable audit logs · Custom |
The facts
Each one read from OpsYnt ITSM's own pages, with the date it was checked.
What it does
- AI Copilot
- The Copilot can summarize incident threads, draft replies, suggest next steps, and link related configuration items.checked 5 Oct 2026
- Audience
- The company describes OpsYnt as suitable for internal IT teams at organizations ranging from two-person operations to companies with 1,000 seats.checked 5 Oct 2026
- Automation
- A visual no-code workflow builder automates routing, approvals, notifications, and CMDB updates.checked 5 Oct 2026
- Change management
- Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis.checked 5 Oct 2026
- CMDB and assets
- Asset management includes configuration items and relationships, software inventory, warranty tracking, and lifecycle status.checked 5 Oct 2026
- Compliance status
- The company says its SOC 2 Type II audit is in progress and ISO 27001 certification is on its roadmap.checked 5 Oct 2026
- Identity and audit
- The product lists SAML/OIDC single sign-on, SCIM provisioning, fine-grained roles, and immutable audit trails; SSO is available from Business and SCIM on Enterprise.checked 5 Oct 2026
- Imports
- Guided importers are available for ServiceNow, Jira Service Management, Freshservice, and Zendesk, carrying tickets, users, knowledge articles, and asset records.checked 5 Oct 2026
- Incident management
- Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues.checked 5 Oct 2026
- Integrations
- The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack.checked 5 Oct 2026
- Mobile
- The agent workspace and employee portal are responsive, while native iOS and Android apps are in public beta.checked 5 Oct 2026
- Purpose
- OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams.checked 5 Oct 2026
- Security
- OpsYnt says tenant isolation is enforced with Postgres row-level security and lists encryption at rest with AES-256 and in transit with TLS 1.3.checked 5 Oct 2026
- Service catalog
- The service catalog supports request templates with dynamic forms and multi-stage approvals.checked 5 Oct 2026
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