Octopus ITSM

What Octopus ITSM is

Octopus ITSM is a preconfigured platform for automating internal services across IT service management, facilities management, and enterprise service management. Its workflows cover incidents, service requests, problems, changes, backlogs, and approvals, with configurable routing, automatic escalation, and approval automation. A configurable self-service portal includes dynamic forms, a service catalog, and an integrated knowledge base. Asset capabilities include a CMDB and IT asset and license management; dashboards, custom reports, and SLA/XLA tracking support service oversight. The platform also lists AI classification and intelligent recommendations. Its optional, paid AI Assistant can configure the environment through conversation, analyze data, identify improvement opportunities, and help draft communications. Integrations include a REST API, webhooks, native connectors, Microsoft 365/Teams, an email gateway, and an extensions marketplace. Security features include role-based access, audit trails, Active Directory/SSO, and Canadian data hosting. Cloud hosting is in Québec, with SOC 2 Type 2 certification and Law 25 compliance stated on the pricing page. The per-active-user plan is $95 per month per user and excludes the AI Assistant; implementation and training are separately priced services. Subscription includes local French-language technical support, updates, and technical assistance.