Octopus ITSM

C tier on IT Problem Management SoftwareScore 6.4 · #12 of 41

Android app: Yes
Free plan: No
Paid plans from: $95/mo
Runs on: Android, api, iOS, Web, Windows

octopus-itsm.com

Summary

Octopus ITSM is a preconfigured platform for automating internal services across IT service management, facilities management, and enterprise service management. Its workflows cover incidents, service requests, problems, changes, backlogs, and approvals, with configurable routing, automatic escalation, and approval automation. A configurable self-service portal includes dynamic forms, a service catalog, and an integrated knowledge base. Asset capabilities include a CMDB and IT asset and license management; dashboards, custom reports, and SLA/XLA tracking support service oversight. The platform also lists AI classification and intelligent recommendations. Its optional, paid AI Assistant can configure the environment through conversation, analyze data, identify improvement opportunities, and help draft communications. Integrations include a REST API, webhooks, native connectors, Microsoft 365/Teams, an email gateway, and an extensions marketplace. Security features include role-based access, audit trails, Active Directory/SSO, and Canadian data hosting. Cloud hosting is in Québec, with SOC 2 Type 2 certification and Law 25 compliance stated on the pricing page. The per-active-user plan is $95 per month per user and excludes the AI Assistant; implementation and training are separately priced services. Subscription includes local French-language technical support, updates, and technical assistance.

Who it is for

Octopus ITSM is intended for organizations managing internal services, including healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses. Its service workflows and asset tools may suit teams that need both service operations and IT asset management.

What is good

Workflows cover incidents, requests, problems, and changes.
Self-service includes a catalog and knowledge base.
CMDB and license management are listed.
Subscription includes French-language technical support.
Cloud hosting is in Québec.

What to know first

Per-user plan costs $95 per month per user.
AI Assistant is an optional paid add-on.
Implementation and training are separately priced.

Verdict

Octopus ITSM combines service workflows, self-service, asset management, and reporting in a preconfigured platform. Budget for the AI Assistant separately if needed, and account for separately priced implementation and training.

Octopus ITSM plans and pricing

All plans

Per active user $95/mo $95 per month per user Active technicians and agents; all modules except AI Assistant; technical support; unlimited end-user web portal octopus-itsm.com · 4 Oct 2026

Large scale deployments Not published Contact us More than 25 stakeholders; progressive pricing starting at the 11th user octopus-itsm.com · 4 Oct 2026

Compared on IT problem management software

Free plan: Nooctopus-itsm.com
Deployment options: cloudoctopus-itsm.com

Facts

Product scope: Octopus is a preconfigured ITSM, CMMS, and ESM solution for automating and managing internal services.octopus-itsm.com · 4 Oct 2026
Core workflows: Its ITSM features include incident, service request, problem, change, backlog, and approval management.octopus-itsm.com · 4 Oct 2026
Automation: The product lists configurable workflows, automatic escalation, approval automation, AI classification, and intelligent recommendations.octopus-itsm.com · 4 Oct 2026
Self-service: It offers a configurable self-service portal, dynamic forms, a service catalog, and an integrated knowledge base.octopus-itsm.com · 4 Oct 2026
Assets and reporting: Listed capabilities include a CMDB, IT asset and license management, real-time dashboards, custom reports, and SLA/XLA tracking.octopus-itsm.com · 4 Oct 2026
AI assistant: The AI Assistant can configure the environment through conversation, identify improvement opportunities, analyze data, and help draft communications; it is an optional paid add-on.octopus-itsm.com · 4 Oct 2026
Integrations: The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace.octopus-itsm.com · 4 Oct 2026
Security: The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration.octopus-itsm.com · 4 Oct 2026
Hosting and compliance: The pricing page says cloud hosting is in Québec, SOC 2 Type 2 certified, and compliant with Law 25.octopus-itsm.com · 4 Oct 2026
Support: The subscription includes local French-language technical support, regular updates, and technical assistance.octopus-itsm.com · 4 Oct 2026
Pricing limits: The standard subscription excludes the AI Assistant, and implementation and training are separately priced professional services.octopus-itsm.com · 4 Oct 2026
Intended users: The maker describes use by healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses.octopus-itsm.com · 4 Oct 2026
Company history: The company’s about page dates Octopus’s beginnings to 2005 and identifies Montréal as its base.octopus-itsm.com · 4 Oct 2026