Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs Octopus ITSM
Octopus ITSM
6.7#18 in cmdb softwareFrom $95 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Jira | Octopus ITSM |
|---|---|---|
| Founded | 2002 | 2005 |
| Headquarters | Sydney, Australia and San Francisco, California | Montreal, Quebec, Canada |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | The subscription includes local French-language technical support, regular updates, and technical assistance. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Octopus ITSM plans
- Per active user$95 a month
- Large scale deploymentsPriced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick Octopus ITSM if…
Octopus ITSM is intended for organizations managing internal services, including healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses. Its service workflows and asset tools may suit teams that need both service operations and IT asset management.