
GLPI
9.1#1 in it asset management softwareFrom €19 a monthAndroidiOSWebAPI
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| Fact | GLPI | Infronest Problem Management |
|---|---|---|
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | Problem Management finds root causes behind recurring incidents and records the RCA, workaround, permanent resolution, and known errors. |
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Infronest Problem Management suits enterprises, managed service providers, and technology organisations managing recurring incidents and known errors. Its incident links, change linkage, and internal comments support team investigations.