Best IT Problem Management Software in 2026
Updated
41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
41ranked
0free plans on this page
$15/molowest paid tier
7 Oct 2026last checked
IT Problem Management Software in tiers by the score this site gives them, S at the top. 5 of the 16 on this page have an Android app.
Cunder 7.0
- 26 HaloITSMAndroid£66/mo 6.1
- 27 SysAidAndroid$89/mo 6.1
- 28 Infraon ITSM$19/mo 6.0
- 29 OpenText Service ManagementAndroid 6.0
- 30 SymphonyAI IT Service Management 6.0
- 31 Agentforce IT Service$15/mo 5.9
- 32 EasyVista Service Manager 5.9
- 33 ServiceNow ITSMAndroid 5.9
- 34 ZentraITSM$19/mo 5.9
- 35 Microsoft System Center Service Manager$1,455/mo 5.6
- 36 Matrix42 Enterprise Service ManagementAndroid 5.5
- 37 OTRS 5.4
- 38 Alemba Service Manager 5.3
- 39 Mint Service Desk 5.3
- 40 USU IT Service Management 5.2
- 41 ServiceCore 5.1
Compare all 16 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Root-cause analysis | Known-error database |
|---|---|---|---|---|---|---|---|---|
| 26 | HaloITSM | 6.1 | No | £66/mo | No | — | — | — |
| 27 | SysAid | 6.1 | No | $89/mo | No | — | — | — |
| 28 | Infraon ITSM | 6.0 | No | $19/mo | No | 19 /user/mo | Yes | Yes |
| 29 | OpenText Service Management | 6.0 | No | — | No | — | — | — |
| 30 | SymphonyAI IT Service Management | 6.0 | No | — | — | — | — | — |
| 31 | Agentforce IT Service | 5.9 | No | $15/mo | No | 15 /user/mo | Yes | Yes |
| 32 | EasyVista Service Manager | 5.9 | No | — | — | — | — | — |
| 33 | ServiceNow ITSM | 5.9 | No | — | No | — | — | — |
| 34 | ZentraITSM | 5.9 | No | $19/mo | No | 19 /user/mo | — | — |
| 35 | Microsoft System Center Service Manager | 5.6 | No | $1,455/mo | No | — | Yes | — |
| 36 | Matrix42 Enterprise Service Management | 5.5 | No | — | No | — | — | — |
| 37 | OTRS | 5.4 | No | — | No | — | — | — |
| 38 | Alemba Service Manager | 5.3 | No | — | — | — | — | — |
| 39 | Mint Service Desk | 5.3 | No | — | No | — | — | — |
| 40 | USU IT Service Management | 5.2 | No | — | — | — | — | — |
| 41 | ServiceCore | 5.1 | No | — | No | — | — | — |
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