SimpleOne ITSM
SimpleOne ITSM is a paid service-management platform for automating IT delivery, Service Desk work, and other business processes.
What SimpleOne ITSM is
SimpleOne ITSM is a paid service-management platform for automating IT delivery, Service Desk work, and other business processes. Its ITIL coverage includes problem, incident, change, event, configuration, service-level, service-catalog, knowledge, and service-request management. Configuration Management tracks IT items and their relationships. A customizable portal combines a service catalog, knowledge base, and user account, while dashboards and reports provide interactive operational analytics and SLA reporting. The interface is adapted for computers and mobile devices, with a dedicated mobile application also available. Requests can be submitted and processed through Telegram, Slack, and other messengers. Integrations cover collaboration, ERP, virtualization, authentication, and chatbot systems through REST APIs for inbound and outbound connections. Teams can modify preconfigured processes using the low-code SimpleOne platform. SimpleOne targets corporate and government customers, including large enterprises and shared service centers. The platform is listed in the Register of Russian Software. Pricing is available on request, with no stated trial terms.
Good
- Covers nine listed IT service processes
- Includes CMDB relationship management
- Provides customizable portal and analytics
- Supports REST API integrations
- Offers mobile access and messenger requests
Watch out
- Pricing is available only on request
- No trial terms are stated
- Security cannot be guaranteed as 100%
- Targets complex corporate and government environments
Who it suits
SimpleOne ITSM suits corporate and government organizations, large enterprises, and shared service centers managing structured service workflows. It is aimed at teams needing ITIL processes, CMDB, portals, analytics, APIs, and messenger requests.
Verdict
SimpleOne ITSM provides broad service-management workflows with portal, CMDB, analytics, API, and messenger support. Its request-based pricing and enterprise focus make a consultation important before choosing it.
The facts
Each one read from SimpleOne ITSM's own pages, with the date it was checked.
What it does
- API
- The page says integrations use REST API technology for inbound and outbound connections.checked 5 Oct 2026
- CMDB
- Configuration Management helps manage IT configuration items and their relationships.checked 5 Oct 2026
- Core workflows
- It includes problem, incident, change, event, configuration (CMDB), service level, service catalog, knowledge, and service request management.checked 11 Oct 2026
- Customization
- The product uses preconfigured processes and the SimpleOne low-code platform to adapt IT service management processes.checked 11 Oct 2026
- Integrations
- SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API.checked 11 Oct 2026
- Intended customers
- SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers.checked 5 Oct 2026
- ITIL processes
- The product includes problem, incident, change, event, configuration, service level, service catalog, knowledge, and service request management.checked 5 Oct 2026
- Messaging
- The product supports submitting and processing requests through messengers such as Telegram and Slack.checked 5 Oct 2026
- Messenger integration
- Users can submit and process requests through messengers including Telegram and Slack.checked 11 Oct 2026
- Mobile access
- The interface adapts to computers and mobile devices, and the company says a special mobile application is available.checked 11 Oct 2026
- Portal and analytics
- It offers a customizable, brandable service portal with a service catalog, knowledge base, user account, dashboards, and reports.checked 11 Oct 2026
- Pricing availability
- The product page offers a demo request and consultation but does not state a price or trial terms.checked 11 Oct 2026
- Purpose
- SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices.checked 11 Oct 2026
- Reporting
- Dashboards and reports provide interactive analytics for monitoring service operations.checked 5 Oct 2026
- Security and compliance
- SimpleOne says its platform is included in the Register of Russian Software and can be used in import substitution projects.checked 5 Oct 2026
- Security and privacy
- The privacy policy says SimpleOne uses security technologies and measures designed to protect personal information from unauthorized access, use, or disclosure, while noting it cannot guarantee transmitted information is 100% secure.checked 11 Oct 2026
- Service portal
- The product includes a customizable portal with a service catalog, knowledge base, and user account.checked 5 Oct 2026
- Support
- The company lists technical support at [email protected] and general inquiries at [email protected].checked 11 Oct 2026
- Target customers
- SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers.checked 11 Oct 2026
The company
- Company
- SimpleOne describes itself as a developer of corporate solutions for automating service-sector business processes and a member of the ITGLOBAL.COM international group.checked 11 Oct 2026
- Headquarters
- Moscow, Russiachecked 28 Sep 2026
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