Gladly
The facts below are what the maker publishes about Gladly, checked and dated. Our editors have not written about it yet.
Plans and prices
From Gladly's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Gladly AI platform | Priced on request | Contact Gladly for a demo; no public plan price stated |
The facts
Each one read from Gladly's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 20 Sep 2026
- Availability
- Gladly states it provides 99.9% uptime with redundant architecture and auto-failover.checked 5 Oct 2026
- Customer context
- Gladly presents customer profiles, past conversations, and live journey context such as browsing and cart activity.checked 5 Oct 2026
- Customization
- Business users can train Gladly with Guides, and CX teams can manage the platform after initial setup.checked 5 Oct 2026
- Data handling
- The security page says Gladly does not share data across tenants or train models on customer data.checked 5 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Integrations
- The integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps, and offers an App Platform for custom integrations.checked 5 Oct 2026
- Payment features
- Gladly Payments supports secure payment collection in chat and is described as PCI DSS Level 2 Certified.checked 5 Oct 2026
- Sales access
- Gladly offers a personalized 30-minute demo through its request form.checked 5 Oct 2026
- Security
- Gladly states it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements and encrypts data at rest and in transit.checked 5 Oct 2026
- Shared inbox
- Yeschecked 20 Sep 2026
- Shopping assistant
- Its shopping AI uses customer history and personalized product recommendations to help shoppers discover products and buy.checked 5 Oct 2026
- SLA management
- Yeschecked 20 Sep 2026
- Ticket automation
- Yeschecked 20 Sep 2026
- Try before buying
- Gladly offers an interactive demo that runs in a desktop browser with no download or installation required.checked 5 Oct 2026
- Voice AI
- Gladly Voice AI handles customer calls with natural conversations, fast answers, and actions from start to finish.checked 5 Oct 2026
- What it does
- Gladly provides customer experience and commerce AI for brands to sell, serve, and support customers in a single conversation.checked 5 Oct 2026
- Who it serves
- Gladly describes its platform as built for brands and highlights retail-trained AI for the modern customer journey.checked 5 Oct 2026
The company
- Headquarters
- Millbrae, California, United Stateschecked 28 Sep 2026
