Gladly
5.9#16 in ai agents for customer support softwareWebAPI
VisitGladly vs Gorgias
What both publish
| Fact | Gladly | Gorgias |
|---|---|---|
| API access | Yes | Yes |
| Headquarters | Millbrae, California, United States | 180 Sansome Street, Suite 1800, San Francisco, California, United States |
| Help center | Yes | Yes |
| Integrations | The integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps, and offers an App Platform for custom integrations. | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. |
| Security | Gladly states it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements and encrypts data at rest and in transit. | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Gladly plans
- Gladly AI platformPriced on request
Gorgias plans
No prices published.
Pick Gladly if…
You want what its maker publishes above — check its page for the details.
Pick Gorgias if…
Gorgias is intended for ecommerce customer experience teams handling customer messages across multiple channels. It may suit teams that want Shopify details in tickets and tools for routing and automating support work.