Helpshift
Helpshift combines technology, AI, and human services for gaming studios working across support, engagement, trust and safety, and community.
What Helpshift is
Helpshift combines technology, AI, and human services for gaming studios working across support, engagement, trust and safety, and community. Its support tools include in-game messaging, searchable FAQs, AI-to-human escalation, player-linked conversation history, a shared inbox, ticket automation, and SLA management. SDKs support iOS, Android, PC, and web, with integrations for Unity, Unreal Engine, Cocos, Xamarin, and React Native. Console players can move support conversations to mobile through a QR code or secure link while carrying game, device, and account context. The platform lists in-game, web, Discord, email, and social channels. Engagement tools include player segmentation, push notifications, proactive outreach, and VIP services. Helpshift describes AI support in more than 70 languages, as well as tools for identifying toxic or disruptive behavior and human moderation services. It also offers API access and a help center. There is no free plan, and pricing is customized based on engagement model, volume, solutions, and coverage; visitors must request pricing.
Good
- SDKs support iOS, Android, PC, and web.
- Console support transfers conversations with game and account context.
- AI support works across more than 70 languages.
- Includes support, engagement, trust and safety, and community services.
Watch out
- No free plan is available.
- Pricing is customized and available on request.
- Private pricing is not presented as predefined bundles.
Who it suits
Helpshift is designed for gaming studios serving players on mobile, PC, console, and web. It may fit studios seeking a combination of player support, engagement, moderation, and community services.
Verdict
Helpshift combines player support tools with engagement and moderation services for gaming studios. Since costs depend on the selected engagement model and capabilities, buyers need to request pricing.
Plans and prices
From Helpshift's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Customized solution-based pricing | Priced on request | Based on interaction volume · solutions activated · capabilities used · geography and language coverage |
The facts
Each one read from Helpshift's own pages, with the date it was checked.
What it does
- AI agents
- Care AI resolves support issues, Guard AI monitors conversations, and Engage AI and Community AI support engagement and community workflows.checked 11 Oct 2026
- API access
- Yeschecked 24 Sep 2026
- Console support
- Console players can transfer support conversations to mobile through a QR code or secure link while carrying game, device, and account context.checked 11 Oct 2026
- Data protection
- The company says data at rest and in transit is encrypted and describes pseudonymisation and consent policies for customer data.checked 11 Oct 2026
- Engagement
- Engagement features include player segmentation, in-game messaging, push notifications, proactive outreach, and VIP services.checked 11 Oct 2026
- Help center
- Yeschecked 24 Sep 2026
- Human services
- Helpshift offers gaming-specialized support, escalation handling, quality assurance, VIP services, moderation, and community management.checked 11 Oct 2026
- In-game SDKs
- Its SDKs support iOS, Android, PC, and web, with listed integrations for Unity, Unreal Engine, Cocos, Xamarin, and React Native.checked 11 Oct 2026
- Integrations and channels
- The platform lists in-game, web, Discord, email, and social channels, and describes Discord support and partner-powered moderation bots.checked 11 Oct 2026
- Language support
- Helpshift says its AI support works across more than 70 languages and can detect player languages and translate issues.checked 11 Oct 2026
- Pricing limits
- Pricing is customized to the engagement model and is not presented as predefined bundles; the page directs visitors to request pricing.checked 11 Oct 2026
- Security
- Helpshift says it undergoes external assessments against ISO 27001, SOC 2 Type II, and HIPAA frameworks, and describes support for GDPR, CCPA, and COPPA obligations.checked 11 Oct 2026
- SLA management
- Yeschecked 24 Sep 2026
- Support features
- The support experience includes in-game messaging, searchable FAQs, AI-to-human escalation, and player-linked conversation history.checked 11 Oct 2026
- Ticket automation
- Yeschecked 24 Sep 2026
- Trust and safety
- Its Trust & Safety offering describes AI-driven detection of toxicity, harassment, hate speech, and disruptive behavior, with policy workflows and human moderation services.checked 11 Oct 2026
- What it does
- Helpshift combines technology, AI, and human services for gaming studios across Support, Engagement, Trust & Safety, and Community.checked 11 Oct 2026
- Who it is for
- Helpshift describes its platform as serving gaming studios across mobile, PC, console, and web.checked 11 Oct 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- San Francisco, California, USAchecked 28 Sep 2026
Money
- Free plan
- Nochecked 24 Sep 2026
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