Zendesk Messaging
The facts below are what the maker publishes about Zendesk Messaging, checked and dated. Our editors have not written about it yet.
Plans and prices
From Zendesk Messaging's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Support Team | $19 a month | email and ticketing · ticket routing · analytics dashboards · automations and triggers · per agent/month paid yearly |
| Support Team monthly | $25 a month | email and ticketing · ticket routing · analytics dashboards · automations and triggers · per agent/month paid monthly |
| Suite Team | $55 a month | AI agents · knowledge base · omnichannel routing · messaging and live chat · telephony · per agent/month paid yearly |
| Suite Team monthly | $69 a month | AI agents · knowledge base · omnichannel routing · messaging and live chat · telephony · per agent/month paid monthly |
| Suite Professional | $115 a month | Admin Copilot · App Builder · writing tools · quick reports · skills-based routing · IVR phone tree · per agent/month paid yearly |
| Suite Professional monthly | $149 a month | Admin Copilot · App Builder · writing tools · quick reports · skills-based routing · IVR phone tree · per agent/month paid monthly |
| Suite Enterprise + Copilot | Priced on request | intelligent triage · Auto Assist · generative AI for voice · approval workflows · sandbox · custom agent roles · contact sales |
The facts
Each one read from Zendesk Messaging's own pages, with the date it was checked.
What it does
- AI agents
- AI agents can answer FAQs, route issues and provide continuous support across channels.checked 15 Oct 2026
- Analytics
- Prebuilt dashboards report conversation volume, customer satisfaction and quality indicators.checked 15 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Brand customization
- The messaging widget can be customized in appearance, voice and branding.checked 15 Oct 2026
- Conversation modes
- Messaging supports both real-time sessions and asynchronous conversations.checked 15 Oct 2026
- Conversation routing
- Omnichannel routing assigns work using agent workload, status, skills and priority.checked 15 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Help center
- Yeschecked 20 Sep 2026
- Limit: G2 setup
- G2 reviewers report that setup complexity can be a barrier for new users.checked 15 Oct 2026
- Limit: Gartner pricing
- A Gartner reviewer criticized inflexible license reductions during contracts and unclear storage pricing.checked 15 Oct 2026
- Limit: Trustpilot support
- Trustpilot reviewers frequently describe slow or unresponsive support, confusing setup, unintuitive navigation and poor performance.checked 15 Oct 2026
- Limit: TrustRadius
- TrustRadius reports limitations in AI quality, complicated reporting, integration problems and overwhelming triggers.checked 15 Oct 2026
- Marketplace
- Zendesk says its Marketplace has more than 1,200 apps and integrations.checked 15 Oct 2026
- Messaging API
- Zendesk publishes a Conversations API for unified multi-channel conversations and interactive experiences.checked 15 Oct 2026
- Omnichannel support
- Messaging supports web, mobile and social channels in one service experience.checked 15 Oct 2026
- Paid from
- 55checked 20 Sep 2026
- Praise: Capterra capabilities
- Capterra reviews repeatedly describe Zendesk as feature-rich, customizable and effective for handling many tickets.checked 15 Oct 2026
The company
- Company profile
- LinkedIn lists Zendesk as a privately held software company founded in 2007, headquartered in San Francisco, with 5,001–10,000 employees.checked 15 Oct 2026
- Founded
- 2007checked 4 Oct 2026
- Headquarters
- San Francisco, California, United Stateschecked 4 Oct 2026
- Ownership news
- Zendesk was taken private in 2022 through a Hellman & Friedman and Permira-led acquisition valued at about $10.2 billion.checked 15 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Limit: Capterra price and complexity
- Capterra reviewers frequently mention expensive higher tiers, steep learning curves and difficult customization.checked 15 Oct 2026
Where it runs
- Limit: GetApp drawbacks
- GetApp identifies cumbersome email management, technical glitches and a high, complex pricing structure as recurring problems.checked 15 Oct 2026
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