Starter v2
€9 a month
maximum 5 agents · Email/Web Form/SMS · 10 MB attachments · 20 GB storage
Checked 21 Oct 2026
Plans and prices
Zammad pricing
Professional v2
€18 a month
maximum 35 agents · Chat and Telegram · SLAs · monolingual knowledge base · 35 MB attachments · 50 GB storage
Checked 21 Oct 2026
Plus v2
€27 a month
unlimited agents · Facebook and WhatsApp · GitHub/GitLab integration · multilingual knowledge base · 50 MB attachments · 150 GB storage
Checked 21 Oct 2026
Business
€2,999 a year
email support · 6-hour maximum response · 15 service requests · bug escalations · security advisories
Checked 21 Oct 2026
Enterprise
€5,999 a year
initial assessment · email and phone support · 4-hour maximum response · 45 service requests · 5% discount on additional services
Checked 21 Oct 2026
Corporation
€9,999 a year
email and phone support · 2-hour maximum response · 95 service requests · managed patch/minor/security updates · 10% discount on additional services
Checked 21 Oct 2026