xMatters
xMatters is incident management software for DevOps, SRE, and operations teams coordinating responses to service issues.
What xMatters is
xMatters is incident management software for DevOps, SRE, and operations teams coordinating responses to service issues. Its code-free workflow builder can automate resolution steps, while integrations connect it with tools such as Jenkins, Prometheus, and Jira. A flexible API supports connections to cloud or on-premises systems. For alert handling, xMatters correlates and suppresses redundant alerts, sends contextual notifications, and sets notification thresholds. Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics. The platform also includes on-call scheduling, escalation policies, post-incident reviews, stakeholder updates, and ChatOps incident actions. Mobile apps are available for Android and iOS, and access is also available through web and API. All plans include unlimited mobile push notifications; international SMS and voice notifications have global coverage. Customers can select data hosting in North America, Asia-Pacific, or Europe. A free plan covers up to five users with limited features.
Good
- Code-free builder automates resolution steps.
- Hundreds of pre-built integrations are available.
- All plans include unlimited mobile push notifications.
- Data hosting regions include North America, Asia-Pacific, and Europe.
Watch out
- Free plan is limited to five users.
- Phone and email support vary by paid tier.
Who it suits
xMatters is aimed at DevOps, SRE, and operations teams that need incident workflows, alert handling, and on-call coordination. It may also suit teams connecting response workflows to cloud or on-premises systems.
Verdict
xMatters combines incident workflows, alert management, on-call tools, and reporting. A limited free plan is available, with paid plans starting at $15/user/mo (annual).
Plans and prices
From xMatters's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Up to 5 users · limited feature set |
| Starter (Essentials) | $15 a month | Up to 25 users · per user / month |
| Base (Standard) | $39 a month | per user / month |
| Advanced | Priced on request | Unlimited everything for global enterprises |
The facts
Each one read from xMatters's own pages, with the date it was checked.
What it does
- Agent operating systems
- The current agent supports Windows Server 2016/2019/2022/2025, Red Hat Linux 8/9/10, Debian 11/12/13 and Ubuntu 22.04/24.04.checked 15 Oct 2026
- Agent requirements
- The agent requires at least 2 GB RAM, with 4 GB recommended, and about 5 GB suggested disk space.checked 15 Oct 2026
- Alert intelligence
- xMatters correlates and suppresses redundant alerts, provides contextual notifications, and sets notification thresholds.checked 1 Oct 2026
- Analytics
- Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics.checked 1 Oct 2026
- API
- The platform provides a flexible API for custom connections to cloud or on-premises systems.checked 1 Oct 2026
- API permissions
- REST API access follows the same resource permissions and role controls applied in the web interface, returning 403 when access is denied.checked 15 Oct 2026
- Custom integrations
- Users can build integrations with any system through webhooks, Flow Designer and custom workflow components.checked 15 Oct 2026
- Data hosting
- Customers can choose hosting in North America, Asia-Pacific, or Europe.checked 1 Oct 2026
- Documentation and support
- Documentation includes REST API references, knowledge-base articles, tutorials, community resources and customer support request channels.checked 15 Oct 2026
- Funding news
- TechCrunch reported a $40 million Series D led by Goldman Sachs Private Capital Investing in February 2018 and approximately $95 million total debt and equity raised at that time.checked 15 Oct 2026
- Incident management
- The platform supports collaborative response, adaptive team scaling, incident data review and automated resolution workflows.checked 15 Oct 2026
- Integrations
- xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic.checked 15 Oct 2026
- International notifications
- xMatters offers global coverage for international SMS and voice notifications, and all pricing plans include unlimited mobile push notifications.checked 1 Oct 2026
- Legal entity
- The legal entity is registered as XMATTERS, INC., with a Vienna, Virginia headquarters address.checked 15 Oct 2026
- Limit: Capterra value
- Capterra reviewers complain that functionality can feel limited for the price and that integrations or professional services may require substantial effort.checked 15 Oct 2026
- Limit: G2 scheduling usability
- G2 reviewers repeatedly criticize cumbersome calendar, holiday-coverage and shift-override workflows.checked 15 Oct 2026
- Limit: Software Advice pricing
- Software Advice reviewers say the product works well but some consider its pricing high relative to competitors or available functionality.checked 15 Oct 2026
Where it runs
- Browser support
- The web interface supports Chrome, Edge and Firefox, with a minimum recommended screen resolution of 1024x768.checked 15 Oct 2026
- Limit: Android app
- Google Play reviewers report missed alerts when Do Not Disturb is active, awkward horizontal scrolling, repeated incident sounds and stale resolved incidents.checked 15 Oct 2026
- Mobile apps
- The xMatters mobile app is available from Google Play for Android and the App Store for iOS.checked 1 Oct 2026
The company
- Company headquarters
- LinkedIn lists headquarters in Vienna, Virginia, United States.checked 15 Oct 2026
- Company size
- LinkedIn lists xMatters as having 1,001–5,000 employees.checked 15 Oct 2026
- Founded
- LinkedIn states that xMatters was founded in 2000.checked 15 Oct 2026
Money
- Limit: G2 cost and complexity
- Some G2 reviewers describe pricing as high and report steep learning curves, clunky navigation and slow custom reports.checked 15 Oct 2026
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