PagerDuty
8.3#1 in on-call scheduling softwareFrom $21 a monthFree planAndroidiOSWebAPI
VisitPagerDuty vs xMatters
What both publish
| Fact | PagerDuty | xMatters |
|---|---|---|
| Company headquarters | LinkedIn lists PagerDuty headquarters at 600 Townsend Street, San Francisco, California. | LinkedIn lists headquarters in Vienna, Virginia, United States. |
| Company size | LinkedIn places PagerDuty in the 1,001–5,000 employee range. | LinkedIn lists xMatters as having 1,001–5,000 employees. |
| Founded | 2009 | LinkedIn states that xMatters was founded in 2000. |
| Integrations | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| On-call scheduling | Teams can configure on-call schedules, escalation policies, rotations, and overrides to reach the responsible responder. | Integrations can select recipients using on-call schedules, substitutions, holidays, skills and escalation priority. |
| Rating on G2 | 4.5 out of 5 from 979 reviews | 4.5 out of 5 from 799 reviews |
| Rating on GetApp | 4.6 out of 5 from 220 reviews | 4.6 out of 5 from 141 reviews |
| Rating on Google Play | 4.4 out of 5 from 5.07K reviews | 3.0 out of 5 from 353 reviews |
PagerDuty plans
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
xMatters plans
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
Pick PagerDuty if…
PagerDuty suits teams responsible for incident response, including developers, reliability engineers, customer success, and security teams. Its mobile app may be useful to responders who need incident context and schedule controls on iOS or Android.
Pick xMatters if…
xMatters is aimed at DevOps, SRE, and operations teams that need incident workflows, alert handling, and on-call coordination. It may also suit teams connecting response workflows to cloud or on-premises systems.