PagerDuty

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Score7.1

Rank#7 of 30

From$233.33/mo

Free planYes

Free trialYes

Runs onAndroid, API, iOS, Self-hosted, Web

Summary

PagerDuty manages incidents from detection through resolution with automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive work, and speeding resolution; its automation tools standardize business and technical workflows across people, tools, and systems. Teams can use on-call schedules, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; named examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its Android and iOS apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free incident management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says its platform serves developers, reliability engineers, customer success, security, and C-suite teams.

Who it is for

PagerDuty suits teams responsible for incident response, including developers, reliability engineers, customer success, and security teams. Its mobile app may be useful to responders who need incident context and schedule controls on iOS or Android.

What is good

Free plan includes up to five users.
Includes on-call scheduling and escalation policies.
Lists more than 750 integrations.
Mobile apps support incident response and schedule overrides.
A 14-day trial is listed.

What to know first

Free plan has one on-call schedule and one escalation policy.
Mobile app requires a PagerDuty account.
Standard email and chat support are not included in Free.

Verdict

PagerDuty brings incident response, workflow automation, and integrations together for teams managing operational incidents. The Free plan has clear user and schedule limits, while paid plans start at $21 per user per month with annual billing.

PagerDuty plans and pricing

All plans

Incident Management Free Free per year 5 users · 1 on-call schedule · 1 escalation policy · basic chat · limited email, push, SMS and phone notifications pagerduty.com · 30 Sept 2026

Incident Management Professional $2,521/mo $25 per user / month monthly; $21 per user / month annually (16% off) Enhanced chat experience · post-incident reviews · add-ons purchased separately pagerduty.com · 30 Sept 2026

PD Reliability Platform Starter $2,800/yr per year 10 seats · 5,000 Signal Intelligence Events · 5,000 AI actions pagerduty.com · 30 Sept 2026

PD Reliability Platform Essential $12,000/yr per year 20 seats · 40,000 Signal Intelligence Events · 50,000 AI actions pagerduty.com · 30 Sept 2026

PD Reliability Platform Ultimate Not published Custom Pricing 500 seats · 2,000,000 Signal Intelligence Events · AI actions amount not shown in the plan summary pagerduty.com · 30 Sept 2026

Compared on alert management software

Free plan: Yespagerduty.com

Facts

What it does: PagerDuty manages incidents from detection to resolution with intelligent automation and real-time collaboration.pagerduty.com · 30 Sept 2026
AI operations: PagerDuty AIOps is described as reducing alerts, automating repetitive work, and accelerating resolution.pagerduty.com · 30 Sept 2026
Automation: PagerDuty Automation standardizes business and technical workflows across people, tools, and systems and eliminates manual work.pagerduty.com · 30 Sept 2026
Integrations: PagerDuty lists 750+ platform integrations and supports connections by email, API, or MCP.pagerduty.com · 30 Sept 2026
Integration examples: Featured integrations include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog.pagerduty.com · 30 Sept 2026
Mobile app: The iOS and Android mobile app supports incident response, schedules and overrides, incident context, and automated response tasks.pagerduty.com · 30 Sept 2026
Mobile requirement: PagerDuty’s mobile app is free to download but requires a PagerDuty account to use.pagerduty.com · 30 Sept 2026
Security: PagerDuty says it continuously monitors its systems to protect customer data and reports FedRAMP authorization at the Low baseline.pagerduty.com · 30 Sept 2026
Compliance: PagerDuty reports completed SOC 2 Type II examinations and ISO 27001 certification for its services.pagerduty.com · 30 Sept 2026
Support: The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans.pagerduty.com · 30 Sept 2026
Plan limit: The Free Incident Management plan includes up to five users, one on-call schedule, and one escalation policy.pagerduty.com · 30 Sept 2026
Intended users: PagerDuty says its platform serves developers, reliability engineers, customer success, security, and C-suite teams.pagerduty.com · 30 Sept 2026
Company scale: PagerDuty states that 30,000 organizations run on its platform and that it has more than 1,000,000 platform users.pagerduty.com · 30 Sept 2026