Runframe
Runframe is incident management software for engineering teams, with on-call schedules, escalations, incident coordination, postmortems, and status pages.
What Runframe is
Runframe is incident management software for engineering teams, with on-call schedules, escalations, incident coordination, postmortems, and status pages. Rotations can run daily, weekly, biweekly, or monthly, and engineers can manage shift swaps and overrides. A load report tracks cumulative on-call hours to surface imbalances. Users can page a person on a rotation or find a teammate and notify them through Slack, email, or phone. Incoming alerts from listed sources can open incidents, set severity, page the on-call engineer, and start a timeline. Teams can coordinate response in Slack or the web dashboard, then track postmortems and action items. Integrations include Slack, Datadog, Sentry, Prometheus, CloudWatch, Google Meet, Zoom, Jira, Linear, email intake, and generic webhooks. Security controls include SAML SSO, SCIM provisioning, MFA enforcement, role-based access, audit logs, API keys, and service accounts. The Free plan is free for up to five users; Growth costs $12 a month per user billed annually, and Scale costs $25 a month per user billed annually.
Good
- Supports four on-call rotation cycles.
- Load report highlights imbalances in on-call hours.
- Pages teammates through Slack, email, or phone.
- Listed alert sources can start incident timelines automatically.
- Free plan supports up to five users.
Watch out
- Free plan is limited to five users.
- Phone and SMS usage have fair-use and supported-country limits.
- API, MCP, and managed AI usage have fair-use limits.
Who it suits
Runframe suits engineering teams that need scheduled on-call coverage, incident escalation, and postmortem tracking. Its documentation describes an audience of seed-to-Series C companies.
Verdict
Runframe combines on-call scheduling with incident response and follow-up workflows. Review the plan limits and supported-country restrictions for communication features before selecting a plan.
Plans and prices
From Runframe's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Up to 5 users · 1 service catalog · 1 team · 1 basic schedule · Slack incident response · 1 basic hosted status page · 5 AI postmortem draft credits · $0/month |
| Growth | $12 a month | Unlimited users, teams, and services · 3 on-call schedules · 3 workflow automations · core integrations and alert ingestion · phone/SMS allowance · AI postmortems · $12/user/month, billed annually |
| Scale | $25 a month | High-volume schedules and workflow automations · 3 status pages · higher phone/SMS allowance in supported countries · AI briefs, TLDRs, and advanced insights · $25/user/month, billed annually |
The facts
Each one read from Runframe's own pages, with the date it was checked.
What it does
- Alerts
- For listed alert sources, Runframe says incoming alerts can create incidents, set severity, page the on-call engineer, and start a timeline automatically.checked 2 Oct 2026
- Audience
- Runframe documentation describes the platform as built for seed-to-Series C companies.checked 2 Oct 2026
- Fairness tracking
- Runframe tracks cumulative on-call hours per engineer across rotations and surfaces imbalances in a load report.checked 2 Oct 2026
- Incident workflow
- Runframe routes people through on-call schedules and automatic escalation, coordinates response in Slack or its web dashboard, and supports postmortems and action-item tracking.checked 2 Oct 2026
- Integrations
- Listed integrations include Slack, Datadog, Sentry, Prometheus, CloudWatch, Google Meet, Zoom, Jira, Linear, email intake, and generic webhooks.checked 2 Oct 2026
- On-call scheduling
- On-call rotations support daily, weekly, biweekly, and monthly cycles, with engineer-managed shift swaps and overrides.checked 2 Oct 2026
- Paging
- Users can page someone from a rotation or search for a teammate and notify them by Slack, email, or phone.checked 2 Oct 2026
- Pricing limits
- The pricing page states that phone, SMS, subscriber delivery, API, MCP, and managed AI usage are subject to fair-use and supported-country limits.checked 2 Oct 2026
- Product
- Runframe describes itself as incident management for engineering teams, with on-call, escalations, postmortems, and status pages.checked 2 Oct 2026
- Security controls
- Runframe lists SAML SSO, SCIM provisioning, MFA enforcement, role-based access controls, audit logs, API keys, and service accounts as security controls.checked 2 Oct 2026
- Security practices
- The security policy says data is transmitted over HTTPS/TLS and at-rest encryption is provided through infrastructure partners; the page does not claim a named certification.checked 2 Oct 2026
- Support
- The pricing page lists email support on Free, priority support on Growth, and priority support plus migration help on Scale.checked 2 Oct 2026
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