AlertOps
8.1#4 in alert management softwareFrom $8 a monthFree planAndroidiOSWebAPI
VisitAlertOps vs xMatters
What both publish
| Fact | AlertOps | xMatters |
|---|---|---|
| Analytics | The platform reports alert volume, MTTA, MTTR, incident lifecycles, operations dashboards, and downloadable reports. | Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics. |
| API | A public AlertOps API is documented through a Swagger UI endpoint for the v1 API. | The platform provides a flexible API for custom connections to cloud or on-premises systems. |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| Mobile apps | AlertOps provides iOS and Android apps for viewing, acknowledging, assigning, escalating, closing alerts, adding notes, and checking schedules. | The xMatters mobile app is available from Google Play for Android and the App Store for iOS. |
| On-call scheduling | Schedules support rotating or fixed shifts, overrides, time zones, vacation coverage, and follow-the-sun operations. | Integrations can select recipients using on-call schedules, substitutions, holidays, skills and escalation priority. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale. |
| Rating on Capterra | 4.7 out of 5 from 21 reviews | 4.6 out of 5 from 141 reviews |
| Rating on G2 | 4.7 out of 5 from 155 reviews | 4.5 out of 5 from 799 reviews |
AlertOps plans
- FreeFree
- Standard$8 a month
- Premium$18 a month
- Enterprise$28 a month
xMatters plans
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
Pick AlertOps if…
AlertOps may suit teams managing on-call operations across multiple tools, especially global teams and incident response operations. Its mobile apps and automation features are relevant to teams coordinating alerts and response workflows.
Pick xMatters if…
xMatters is aimed at DevOps, SRE, and operations teams that need incident workflows, alert handling, and on-call coordination. It may also suit teams connecting response workflows to cloud or on-premises systems.