FireHydrant
FireHydrant is an incident management platform combining on-call scheduling, alerting, automation, incident response, and retrospectives.
What FireHydrant is
FireHydrant is an incident management platform combining on-call scheduling, alerting, automation, incident response, and retrospectives. Runbooks can create Slack channels, start Zoom meetings, open Jira tickets, and publish incident updates. Its service catalog maps services and components to owners and can sync ownership and metadata from other systems. Signals supports on-call rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and other channels. Teams can manage paging, acknowledgements, escalations, and handoffs from Slack or Microsoft Teams. FireHydrant AI can create incident summaries and status page updates, transcribe video meetings, supply incident context, and draft retrospectives. Analytics track MTTA, MTTM, and resolution time. Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform. The Free plan allows up to 10 responders, two runbooks, three integrations, a Slack and Teams chatbot, and one public status page. Pro costs $25.00 per month per responder, billed annually. A 14-day Pro trial is available without a credit card.
Good
- Runbooks can launch meetings and create Jira tickets.
- Supports alerting through several notification channels.
- Incident actions are available from Slack or Teams.
- Free plan includes up to 10 responders.
Watch out
- Free plan allows only two runbooks.
- Free plan includes three integrations.
- Pro is billed annually per responder.
Who it suits
FireHydrant suits teams coordinating on-call response, incident actions, and retrospectives across Slack or Microsoft Teams. The Free plan is aimed at teams that fit its responder, runbook, and integration limits.
Verdict
FireHydrant combines on-call tools with incident workflows, analytics, and retrospectives. Compare the Free plan limits with the team’s needs and note that Pro is billed annually per responder.
Plans and prices
From FireHydrant's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Up to 10 responders · 2 runbooks · Slack & Teams chatbot · 1 public status page · 3 integrations |
| Pro | $25 a month | 5 runbooks · 1 retrospective template · unlimited public status pages · service catalog · 10 custom fields · 5 integrations · SSO · standard support · billed annually; per responder |
| Enterprise | Priced on request | Everything in Pro, plus viewer licenses · unlimited runbooks and integrations · private incidents and status pages · AI features · incident analytics · audit logs · SCIM · SLAs · premium support · Custom Pricing |
The facts
Each one read from FireHydrant's own pages, with the date it was checked.
What it does
- AI
- FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide incident context, and draft retrospectives.checked 3 Oct 2026
- Analytics
- Incident analytics track metrics such as MTTA, MTTM, and resolution time, with filters for teams, services, severity, and other properties.checked 3 Oct 2026
- API and developer tools
- FireHydrant describes itself as API-first and offers developer SDKs and Terraform support.checked 3 Oct 2026
- Incident response
- Teams can manage incidents from Slack or Microsoft Teams, including paging, acknowledging, escalating, and handing off alerts.checked 3 Oct 2026
- Integrations
- Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform.checked 3 Oct 2026
- On-call
- Signals supports flexible on-call rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and more.checked 3 Oct 2026
- Product
- FireHydrant is an incident management platform combining on-call, alerting, automation, incident response, and retrospectives.checked 3 Oct 2026
- Runbooks
- Runbooks can automatically create Slack channels, launch Zoom meetings, create Jira tickets, and post incident updates.checked 3 Oct 2026
- Security
- FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM.checked 3 Oct 2026
- Service catalog
- The service catalog maps services and components to owners and can sync ownership and metadata from existing systems.checked 3 Oct 2026
- Support
- The Free plan has no support level listed; Pro includes standard support and Enterprise includes premium support, a dedicated customer success manager, and a solutions engineer.checked 3 Oct 2026
- Vulnerability reports
- FireHydrant says it aims to respond to vulnerability reports within 72 hours.checked 3 Oct 2026
The company
- Company
- FireHydrant says it was established in 2018 and was started by a team of engineers.checked 3 Oct 2026
- Founded
- 2018checked 28 Sep 2026
Money
- Trial
- The pricing page offers a 14-day Pro trial with no credit card required and access to all features.checked 3 Oct 2026
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