Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs KIX
What both publish
| Fact | Desk365 | KIX |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. |
| Asset management | Premium includes lifecycle tracking, software management, inventory, vendors and depreciation. | KIX includes an asset database/CMDB and supports linking service work to devices and configuration items. |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.