QueueDesk
QueueDesk is a web-based internal service desk for small IT, HR, and operations teams at companies with 20–300 employees.
What QueueDesk is
QueueDesk is a web-based internal service desk for small IT, HR, and operations teams at companies with 20–300 employees. Employees can submit requests through a branded portal or email forwarding, with replies to incoming email requests threaded automatically. QueAssist can categorize, prioritize, and summarize tickets and suggest resolutions before an agent opens them. When AI resolution is enabled, it can email step-by-step fixes for common issues and wait for employee confirmation before escalating unresolved requests. The service handles incidents, service requests, problems, changes, approval workflows, mandatory resolution fields, and an audit activity timeline. Agents have configurable queues and filters, bulk actions, SLA progress bars, closure codes, and multi-level SLAs with reporting. Documentation refers to Google Workspace, Microsoft Entra, and custom MCP server integrations. QueueDesk says ticket content sent for AI processing is not used to train models; client communication uses TLS 1.3, and stored data is encrypted with AES-256. Starter is free forever for three agents and includes 50 QueAssist credits. Growth costs $79/mo when billed annually or $99/ month; Scale costs $199/ month.
Good
- Accepts requests through a portal or email forwarding
- QueAssist can categorize and summarize tickets
- Includes approval workflows and an audit activity timeline
- Free Starter plan includes three agents
Watch out
- Starter is limited to three agents
- Starter includes 50 QueAssist credits
- Growth includes 10 agents and 500 credits
Who it suits
QueueDesk suits small IT, HR, or operations teams at companies with 20–300 employees. Teams that want AI-assisted ticket triage or employee-facing request intake may find its workflow relevant.
Verdict
QueueDesk combines internal ticket handling, AI assistance, and SLA tools with a free entry plan. Compare the agent and credit allowances with your team’s needs before choosing a paid tier.
Plans and prices
From QueueDesk's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | Free | 3 agents · Unlimited employees · 50 QueAssist credits · Free forever |
| Growth (annual billing) | $79 a month | 10 agents · Unlimited employees · 500 QueAssist credits · $79/mo when billed annually |
| Growth | $99 a month | 10 agents · Unlimited employees · 500 QueAssist credits · $99/ month |
| Scale | $199 a month | 25 agents · Unlimited employees · 2,000 QueAssist credits · $199/ month |
The facts
Each one read from QueueDesk's own pages, with the date it was checked.
What it does
- AI data use
- QueueDesk states that ticket content sent for AI processing is not used to train models.checked 4 Oct 2026
- AI resolution
- When enabled, QueAssist emails step-by-step fixes for common issues and waits for employee confirmation before escalating unresolved requests.checked 4 Oct 2026
- AI triage
- QueAssist categorizes, prioritizes, and summarizes requests and suggests resolutions before an agent opens a ticket.checked 4 Oct 2026
- Hosting
- QueueDesk says its cloud infrastructure providers hold SOC 2 Type II certification and production workloads run in isolated environments.checked 4 Oct 2026
- Integrations
- QueueDesk documentation refers to connecting Google Workspace and Microsoft Entra, and lists custom MCP server integrations.checked 4 Oct 2026
- ITSM features
- The product supports incidents, service requests, problems, changes, approval workflows, mandatory resolve fields, and an audit activity timeline.checked 4 Oct 2026
- Notable limit
- The Starter plan includes 3 agents and 50 QueAssist credits, while Growth includes 10 agents and 500 credits.checked 4 Oct 2026
- Purpose
- QueueDesk is an internal service desk for small IT, HR, and operations teams at companies with 20–300 employees.checked 4 Oct 2026
- Queue and SLA
- Agents can use configurable queue columns and filters, bulk actions, SLA progress bars, and closure codes.checked 4 Oct 2026
- Security
- QueueDesk states that client communication uses TLS 1.3 and stored data is encrypted with AES-256.checked 4 Oct 2026
- Setup
- QueueDesk says teams can configure email forwarding, ticket fields, and the employee portal in under an hour.checked 4 Oct 2026
- Support
- QueueDesk says it replies to support requests within 24 business hours and provides priority support to Growth and Scale subscribers.checked 4 Oct 2026
- Ticket intake
- Employees can submit requests through a branded web portal or email forwarding, and inbound email replies thread automatically.checked 4 Oct 2026
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