KIX
8.6#1 in it sla management softwareFrom €33 a monthFree planAndroidiOSWebAPI
VisitKIX vs QueueDesk
What both publish
| Fact | KIX | QueueDesk |
|---|---|---|
| Integrations | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. | QueueDesk documentation refers to connecting Google Workspace and Microsoft Entra, and lists custom MCP server integrations. |
| Security | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. | QueueDesk states that client communication uses TLS 1.3 and stored data is encrypted with AES-256. |
| Support | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. | QueueDesk says it replies to support requests within 24 business hours and provides priority support to Growth and Scale subscribers. |
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
QueueDesk plans
- StarterFree
- Growth (annual billing)$79 a month
- Growth$99 a month
- Scale$199 a month
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.
Pick QueueDesk if…
QueueDesk suits small IT, HR, or operations teams at companies with 20–300 employees. Teams that want AI-assisted ticket triage or employee-facing request intake may find its workflow relevant.