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Jira vs UniDesk

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Jira

9.2#1 in project management toolsFree plan
Free planAndroidiOSWebAPI
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UniDesk

7.6#23 in it help desk softwareFrom $249 a month
AndroidiOSWebAPI
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What both publish

FactJiraUniDesk
IntegrationsJira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro.The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems.
SecurityJira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest.The product states SOC 2 Type II certification, AES-256 encryption at rest and TLS 1.3 encryption in transit.

Jira plans

  • FreeFree
  • Data Center—
  • EnterprisePriced on request
  • Premium—
  • Standard—

UniDesk plans

  • Starter$249 a month
  • Growth$449 a month
  • Scale$799 a month
  • Done for You Launch$7,500, paid once

Pick Jira if…

Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling

Pick UniDesk if…

UniDesk suits internal IT teams and managed service providers supporting multiple client companies. It is relevant for teams seeking ticketing, asset management, and remote device management in one workspace.

Charts they share